2nd Line Support Engineer (Escalations / Microsoft / MSP)
- Hiring Organisation
- Applause IT Recruitment Ltd
- Location
- Euston, Norfolk, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 40,000 - 45,000 Annual
support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC/SIEM platforms Supporting Cisco Meraki networking environments Managing issues through to resolution with clear customer communication throughout Identifying recurring technical or service trends and helping improve … teams where required Technical Environment Microsoft 365 Azure Windows Server/Active Directory Cisco Meraki Endpoint Manager/Intune MFA/Security tooling SIEM/EDR platforms Hyper-V Windows, Mac, iPhone and Android device support What They're Looking For Previous experience in a 2nd Line Support or Escalation ...