3 of 3 SLA Jobs in Aldershot

strong customer service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies ...

Ensure effective flow of information between adjacent processes e.g. Changes to Incidents to Problems, where required Manage all key KPIs and SPIs and maintain SLA adherence throughout reporting period Present and relay, often complex, technical information to customer stakeholders in a straight-forward, digestible manner Act as escalation point ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...