Service Desk Manager
- Hiring Organisation
- MSP Talent Bridge Ltd
- Location
- Aylesbury, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £50,000 per annum
backup, and security controls, working to refine and improve where needed Service Delivery Management Ensure support requests are worked and resolved in line with SLA commitments Monitor ticket queues, response times, resolution quality, and customer satisfaction Maintain and improve internal knowledge base content, runbooks, and documentation Oversee internal IT support ...