16 of 16 SLA Jobs in Buckinghamshire

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

first and continuous improvement mindset Use IT (Information Technology) Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers Create and maintain service documentation including runbooks, knowledge base articles, and wiki content Configure, manage, monitor, and debug mid-tier More ❯

provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA's, escalating any concerns. End to end ownership of problem resolution . Qualifications & Experience: Able to communicate verbally and in writing to both technical and More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

capture in ticket/system Troubleshoot to isolate and resolve the incidents/queries Escalate to next level or partner to resolve incidents within SLA Maintain history of problems and solutions Run and analyse traffic reports, IP configuration Coordinate and participate in troubleshooting efforts between departments and vendors Manage and More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

Keynes EIMEA HQ. What You'll Be Doing Leads assigned ERP systems adoption and optimization post implementation of assigned systems functions to achieve defined SLA and KPIs. Functional execution and leadership of: Optimization of system configuration in partnership with implementation and development teams Establishment and optimization of business processes, programs More ❯

capture in ticket/system Troubleshoot to isolate and resolve the incidents/queries Escalate to next level or partner to resolve incidents within SLA Maintain history of problems and solutions Run and analyse traffic reports, IP configuration Coordinate and participate in troubleshooting efforts between departments and vendors Manage and More ❯

timely and to standards. Hold a full, valid UK driving license. Possess a valid Safety Passport/ECS or equivalent. Work to company KPIs & SLA's. Be prepared for overnight stays for training or tasks as needed. Participate in rollout and refit activities as required. Attend head office as needed. More ❯

on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯

on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First More ❯

performance reviews, and personal development plans. Collaborate with the sales team on Quarterly Business Reviews (QBRs) and service performance insights. Support in vendor management , SLA agreements, and contract reviews. Drive automation, innovation, and continuous improvement across the service desk. Ensure all activities comply with company policies and ISO standards , including … record of improving CSAT/NPS scores and driving measurable service improvements. Data-driven approach with exceptional attention to detail. Skilled in KPI/SLA management , reporting, and dashboard creation. Strong communication and leadership skills - able to coach, motivate, and inspire a team. Commercial awareness - able to identify cost efficiencies More ❯