10 of 10 SLA Jobs in Buckinghamshire

annum Hybrid, 3 days onsite and 2 days working from home Skils: Cloud, IT support, MS365, Azure, 2nd line, SLA, Windows, Server, Exchange, Mobile Support, Desktop, servicedesk, hardware, software, Installations etc We are looking for an experienced 2nd Line Support Engineer to join an established IT support team in Milton ...

team performance, service quality, resource planning and continuous improvement initiatives. Key responsibilities include: Leading and developing Service Desk Team Leaders and technical teams Driving SLA performance and customer satisfaction Managing service demand, workload and ticket backlogs Acting as a senior escalation point for critical incidents Using operational data and reporting ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

heart of the role. What you’ll be doing Monitoring client servers, endpoints and networks through NinjaOne RMM, and responding to alerts within SLA Triaging and resolving alerts such as disk space, services, offline devices and AV/EDR health Managing the patch cycle: Windows and third-party updates, failed ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

Provider, based in Milton Keynes and London. The business has a global 24-7 support offering for its clients and boasts a 98.2 Service Level Agreement achieved and a 97.5% customer satisfaction rate. The role It combines commercial support with owning a portfolio of smaller clients. The person will ...

again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. Role Work tickets from the service board in priority order, with full notes and accurate time … Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk of SLA breach Meet response and resolution SLAs on every ticket assigned Encourage SmileBack responses and act on feedback Ad hoc site visits or onsite engineer cover ...

again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. You will demonstrate the following behaviours: Client-first — treats every ticket as a person who cannot … afterwards Curious — looks for the root cause rather than repeating the same fix Team player — shares knowledge freely and asks for help before an SLA is at risk Responsibilities: Work tickets from the service board in priority order, with full notes and accurate time entries Keep clients updated at every ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...