22 of 22 SLA Jobs in Buckinghamshire

cost-saving solutions and optimize endpoint management strategies globally. Key Responsibilities Manage the overall P&L for the Global End Point Operations Accountable for achieving delivery goals (customer specific SLA and KPIs) in large and complex enterprise environments involving the use of different tools and technologies Define and execute the global strategy for the End Point service aligning it with More ❯

the business. The key responsibilities for this role includes: The aim is to provide a high level of support with a high percentage of 'calls' resolved within the tight SLA's. Project work will also be undertaken by the team. Audio and Visual assistance Comprehensive support of all executive related IT issues and problems Escalate problems where necessary to third More ❯

you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯

you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯

against ISO 27001, NIST, and CIS Controls. Manage the third-party due diligence programme, including onboarding and periodic reviews. Track and publish key security metrics such as risk severity, SLA adherence, and turnaround times. Provide audit artefacts and support internal/external audits. Contribute to broader security initiatives and continuous improvement within the organisation. About You 3+ years' experience in More ❯

against ISO 27001, NIST, and CIS Controls. Manage the third-party due diligence programme, including onboarding and periodic reviews. Track and publish key security metrics such as risk severity, SLA adherence, and turnaround times. Provide audit artefacts and support internal/external audits. Contribute to broader security initiatives and continuous improvement within the organisation. About You 3+ years' experience in More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

the first point of contact via telephone and email for all customer enquiries, accurately recording job details in the IT system. Plan and coordinate engineers’ schedules in line with SLA requirements. Provide support to engineers and the parts dispatch team to ensure smooth operations. Confirm job completion and supply customers with all relevant updates and information. To bag yourself an More ❯

Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn etc. Manage lifecycle funnels, data hygiene, and feedback loops to align cross-functional strategies. What we More ❯

Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk Admins, you will coordinate and support engineers and liaise directly with customers, working to SLA requirements Temp to perm contract 37.5 hours per week (working times alter each week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available More ❯

Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk Admins, you will coordinate and support engineers and liaise directly with customers, working to SLA requirements Temp to perm contract 37.5 hours per week (working times alter each week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available More ❯

the first point of contact for customer enquiries via phone or email Logging job details accurately into the internal IT system Planning and coordinating engineer routes in line with SLA requirements Supporting the engineers and parts dispatch teams Confirming job completion details and ensuring customers receive all relevant information The role operates on a rotational weekly shift pattern: Week More ❯

the first point of contact for customer enquiries via phone or email Logging job details accurately into the internal IT system Planning and coordinating engineer routes in line with SLA requirements Supporting the engineers and parts dispatch teams Confirming job completion details and ensuring customers receive all relevant information The role operates on a rotational weekly shift pattern: Week More ❯

Requirements: Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create meaningful work packages for remediation of More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and ongoing value delivery. Drive adoption of planning culture, managing delivery timelines, resource utilisation, and budgets (circa £2m+). Promote compliance, data governance, and continuous improvement across all data … and regulatory compliance. Familiarity with automation tools (AI, RPA) and Agile project delivery (e.g. Scrum, Kanban). Demonstrated ability to lead teams and third-party vendors, with accountability for SLA and budget management. Excellent stakeholder engagement, communication, and negotiation skills. First degree in an IT-related discipline. More ❯

with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and ongoing value delivery. Drive adoption of planning culture, managing delivery timelines, resource utilisation, and budgets (circa £2m+). Promote compliance, data governance, and continuous improvement across all data … and regulatory compliance. Familiarity with automation tools (AI, RPA) and Agile project delivery (e.g. Scrum, Kanban). Demonstrated ability to lead teams and third-party vendors, with accountability for SLA and budget management. Excellent stakeholder engagement, communication, and negotiation skills. First degree in an IT-related discipline. More ❯

Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to More ❯