Scheme What Will I Be Doing: * Ensure that all tickets raised via our ITSM portal, telephone or walk up are logged, triaged, and managed through to resolution within agreed SLA's* Ensure triage of tickets is performed to a high standard so that tickets are prioritised correctly, and trends can be successfully identified* Ensure tickets assigned to the IT Support More ❯
Basingstoke, Hampshire, South East, United Kingdom
CBSbutler Holdings Limited
You will be responsible for incident management, problem resolution, and continuous service improvement, working to strict SLAs and security protocols. Responsibilities include: * Managing and resolving 3rd line incidents, ensuring SLA adherence. * Delivering system training for new staff and contractors. * Investigating complex problems and escalating when required. * Performing regular backups of live and reference platforms. * Implementing ad-hoc requests and driving More ❯
+3rd line support +Willingness to learn Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Smartsearch Recruitment Ltd
ensure they are updated with correct status. Raising manual invoices and recording against the relevant sales orders. Timely response to emails from a department inbox & resolution of queries within SLA's. Benefits: 25 days holiday, rising to 28 days after 5 plus years' service, Holiday purchase scheme, Company supported CSR Volunteer Day, 2 days for personal wellbeing. Pension – including option More ❯
