1 of 1 SLA Jobs in Basingstoke

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...