9 of 9 SLA Jobs in Belfast

high quality management reports in line with agreed reporting schedules and ensuring the timely distribution of these against agreed Service Level agreements (SLA)s and using appropriate dissemination channels Coordinating information flows from partners Assist in the preparation of PowerPoint materials to include refreshing templates or quality assuring work produced ...

combine people leadership with operational excellence, including: Leading, coaching and developing a high‐performing team of Customer Care Advisors Driving service performance through SLA achievement, ticket management and customer satisfaction Creating a positive, supportive culture where people can develop and perform at their best Managing escalated customer issues and major ...

existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

seamless, continuous service delivery by optimizing handovers and communication between on-site Belfast staff and global, follow-the-sun cohorts. Own end-to-end SLA, KPI, and quality targets, diagnosing workflow bottlenecks before they impact client outcomes. Momentum, Resilience & Culture Be an energetic, visible presence on the floor in Belfast ...

ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved. What will you be responsible for? Identify system faults through electrical testing procedures and with ...

enhance their products and ancillary equipment. This role is crucial for ensuring that customer requirements are met and that we consistently achieve our SLA and KPI targets as well as contractual obligations. Day-to-day of the role: Conduct electrical testing procedures and use software monitoring tools to identify system ...

Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets. You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health ...

with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity ...

make the case for engineering fixes that prevent future tickets. Delivery reporting – Produce regular reporting for the Engineering Leadership covering ticket volumes, resolution times, SLA adherence, and automation outcomes. AI – Actively adopt AI tooling to accelerate diagnosis, automate triage, and build smarter runbooks. People leadership – Manage and develop a small … skills – able to investigate and resolve deep technical issues quickly and calmly under pressure. Experience producing delivery reporting and operational metrics (ticket volumes, MTTR, SLA adherence). Data‐driven approach to identifying patterns and driving systemic improvements. Strong written and verbal communication skills; comfortable with technical and non‐technical audiences. ...