. Engage the relevant Subject Matter Experts and other Service Operation personnel so they see the issue through to successful resolution within the agreed SLA escalation matrix. Interface with clients, vendors, market participants, and financial exchanges. Manage formal communications to clients. Generate statistics on issues raised, resolved, time to resolution More ❯
work independently, take ownership and drive solutions for the clients. Must be able to manage multiple, often competing, priorities and client requests effectively within SLA contractual obligations. Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SDLC). Technical Background Experience in IT related More ❯
Quality Framework: Develop and implement a comprehensive data quality framework, including defining data quality metrics, setting up data quality checks, and automating quality monitoring SLA and Data Contract Enforcement: Work with domain data owners and DPOs to ensure adherence to SLAs and data contracts, and monitor data quality against these More ❯
