12 of 12 SLA Jobs in County Antrim

IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance More ❯

IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance More ❯

monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise and expand More ❯

being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA's and KPI's. This a shift based role (12 hours Shifts with a pattern of 3 days 8am to 8pm , 3 days off, 3 nights 8pm to 8am More ❯

monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise and expand More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents … knowledge and efficiency. Manage escalations of major incidents and liaise with senior management as needed. Contribute to team development, performance reviews, and training initiatives. Drive continuous improvement and ensure SLA compliance (targeting 95%+ resolution rate). Manage operational handovers and ensure outstanding issues are clearly communicated. Maintain regular updates to customers and ensure system records are accurate. Collaborate with … incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure operational environments. Proven track More ❯

phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents … knowledge and efficiency. Manage escalations of major incidents and liaise with senior management as needed. Contribute to team development, performance reviews, and training initiatives. Drive continuous improvement and ensure SLA compliance (targeting 95%+ resolution rate). Manage operational handovers and ensure outstanding issues are clearly communicated. Maintain regular updates to customers and ensure system records are accurate. Collaborate with … incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure operational environments. Proven track More ❯

phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents … knowledge and efficiency. Manage escalations of major incidents and liaise with senior management as needed. Contribute to team development, performance reviews, and training initiatives. Drive continuous improvement and ensure SLA compliance (targeting 95%+ resolution rate). Manage operational handovers and ensure outstanding issues are clearly communicated. Maintain regular updates to customers and ensure system records are accurate. Collaborate with … incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure operational environments. Proven track More ❯

highest standards of operational excellence. KEY RESULTS AREAS – Service Delivery Ensure all database servers are backed up in a manner that meets the RPO and RTO defined in customer SLA’s. Troubleshoot database service outages as needed, including after-hours and weekends. Recommend most appropriate high availability and resilience options to meet customers’ requirements. Undertake capacity reviews of managed databases … to a quality standard. Mentor support team colleagues. Ensure that all operational delivery services and developments provided by ITS are planned and delivered in accordance with agreed support processes, SLA’s and ITS quality standards (ITIL, ISO 9001 and ISO 20000). Ensure that all operational delivery services provided by suppliers are planned and delivered in accordance with agreed quality … processes, SLA’s and ITS quality standards as appropriate. Assist the Operations Manager with the planning of delegated budgets, deployment of financial resources and personnel in a timely manner to meet planned milestones and timetables. Assist the Operations Manager with the Development and maintenance of comprehensive and agreed project plans in accordance with ITS standards. To be a Specialist in More ❯