2 of 2 SLA Jobs in Blackburn

regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within ...

delivery of workwear including all associated tasks for users across the group for Repairs. Ensuring the right garment is ordered and delivered within agreed SLA timescales and is delivered right first time. To order, raise and arrange (via a FM helpdesk) repairs for THG offices across the group including liaising ...