4 of 4 SLA Jobs in Bristol

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with ...

users within a 24/7, time-critical manufacturing environment. What Youll Be Doing Manage and resolve escalated incidents from the Service Desk within SLA Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs Support Problem Management by performing root cause analysis Partner with the Systems ...

ensuring service levels are maintained across multiple sites. Key Responsibilities Ticket Management: Handle and update service tickets for your hub and surrounding spokes, ensuring SLA compliance. Stock & Asset Management: Manage hub stock, scan items in/out, and maintain accurate asset records. Disposals: Oversee hardware disposals in line with contractual ...

ensuring service levels are maintained across multiple sites. Key Responsibilities Ticket Management: Handle and update service tickets for your hub and surrounding spokes, ensuring SLA compliance. Stock & Asset Management: Manage hub stock, scan items in/out, and maintain accurate asset records. Disposals: Oversee hardware disposals in line with contractual ...