4 of 4 SLA Jobs in Bristol

and Computacenter policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management meetings Performance Indicators Team/service SLA performance Team utilisation levels User satisfaction scores Staff engagement/morale Ensuring warranty credits are achieved for vendor device repairs Key relationships CC Operational Delivery Managers Service Team Leader Knowledge More ❯

candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are More ❯

closely with theCloud and ServerArchitectsto ensure thatappropriate technicalresources aretrained and thenaligned to work streams, toensure a seamless and consistent delivery ofCloud and Server services to agreed Service Level Agreements (SLA's) and technical standards. TheLeadCloud and ServerEngineerroleis a"hands on"technicalrolewhich requires extensiveexperienceof: Cloud platforms & architecture including Microsoft Azure IaaS On-premises& Hybrid Server, Compute & Storage Infrastructure Virtualisation infrastructure environments … Confidentiality,Integrity,and Availability (CIA)and are delivered to agreedtimelines. Ensure all live services and solutions are regularly reviewed at least annually to ensure all Service Definitions (ServiceLevel Agreements (SLA's),Service Levels:RTO/RPOand TechnicalDocumentationisaccurate. Manage adiverse range of supplierrelationshipsto ensure best value for the Trustby embedding the use ofspecialistthird partieswhereappropriate. Provide 3rd Line technical support. Collaborate with More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯