11 of 11 SLA Jobs in Bristol

overall operational efficiency.Contributing to solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Collaborating on service delivery and operational transformation initiatives alongside the wider Atlassian CoESupporting teams ...

advanced analytics that support data-driven decision-making.You will be accountable for the GBS data landscape, data quality and reporting governance, including KPI/SLA definitions, reporting standards, demand prioritisation and the continuous improvement roadmap. Working closely with Genpact, GBS Global Process Owners, Business Partners and operational tower leads ...

benefits realisation to closure Desirable Managing Successful Programmes (MSP) Practitioner or equivalent programme management certification Advanced commercial/procurement training (e.g., contract management, SoW, SLA basics in NHS context) Thorough understanding of the NHS Information Governance environment Expert knowledge of PAS/EPR'S and other hospital/health-based ...

overall workload in accordance with ADP’s Service Excellence standard and ensure timeliness and communications with clients are met based on client’s Service Level Agreement with ADP. Success and performance indicators are assessed through the following systems:Client SatisfactionEfficiency and ProductivityQuality & AccuracyFeedback from Clients, Leaders, and internal partners ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

expense tracking. Act as the escalation point for account invoice reviews, TOIL validation, and client asset management. Provide strategic, visual, client‐ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C‐Suite level. Manage team capacity, work plans, and schedules across ...

service requests, keeping customer-facing AI services stable and well supported. Role responsibilities: Monitoring network, power, environmental, server and GPU alarms, responding within SLA Performing initial troubleshooting and incident triage Owning tickets through to resolution with accurate documentation Escalating clearly to engineering, field operations or vendors when required Coordinating site ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

requests are accurately logged, categorised, prioritised and promptly allocated to the appropriate engineer, specialist team or subcontractor. Proactively manage emergency, priority, overdue and SLA-risk jobs, ensuring timely escalation, effective follow-up and resolution in line with client requirements, contractual obligations and company procedures. Ensure Helpdesk Administrators take full ownership … implement Helpdesk policies, procedures and call-handling scripts, driving continuous improvement, process consistency, service delivery and operational efficiency across the Helpdesk function. Ensuring all SLA & KPI Measures are managed and achieved Quality Ultimate responsibility for CAFM System & Project Management Interface Manage all data input/flow into ...

chain, operations, inventory, warehousing, customer service, field services, systems, and procurement. Manage the end-to-end device lifecycle operations processes. Keep an overview of SLA performance across the customer base turnaround times, fill rates, uptime commitments. Set consistent and comparable operational metrics to make any potential problems visible early across … Multi-site and multi-country operational leadership experience within Europe & running operations across borders. Direct cost ownership, with quantifiable results. Experience running a contractual, SLA-driven service business. Experience of managing mobility or enterprise device services. Familiarity with device management platforms and with OEM partner relationships. The successful Operations Director ...

Engineer Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by installing ...