1 of 1 SLA Jobs in Bromley

holder's responsibilities will include the provision of a robust Trust wide switchboard, meeting the needs of customers in line with the provisions of the IT Service Level Agreements (SLA) with the Trust. The IT Switchboard services fall within the IT Service Management Department of IT which follows the ITIL standard of Service Management, empowering technology and process to ensure … in developing and maintaining standards of ITIL compliance Delivery of Service To deliver IT Switchboard Services to the Trust taking ownership and resolving requests in line with policy, procedures, SLA and OLA requirements Assist in knowledge transfer, Training materials, documentation and processes Collaborative Working Liaise with managers and peers on IT Services IT Security Report and record breaches of security More ❯