10 of 10 SLA Jobs in South London

by email, remote session and onsite as required Working with the company’s internal systems, you will log and update all support tickets in a timely manner, ensuring all SLA’s are met The IT Support engineer will respond to reactive needs however, being proactive will be a key skill needed You will work on the setup/repair of More ❯

Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯

Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

talented Exchange Engineer to join their dynamic team. This is your chance to dive into a role where your expertise will help maintain Exchange Sustainability at a remarkable 99.9% SLA! Essential Skills: Proficiency in Exchange 2016 & 2019 (migration Exp) or higher, Experienced with Multi-Node DAG configurations across multiple data centres. Strong experience in Clustering within a large Exchange environment. More ❯

talented Exchange Engineer to join their dynamic team. This is your chance to dive into a role where your expertise will help maintain Exchange Sustainability at a remarkable 99.9% SLA! Essential Skills: Proficiency in Exchange 2016 & 2019 (migration Exp) or higher, Experienced with Multi-Node DAG configurations across multiple data centres. Strong experience in Clustering within a large Exchange environment. More ❯

over 5000 retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride … in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride … in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive More ❯