3 of 3 SLA Jobs in Cheltenham

Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading More ❯

value, they: Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends. Understand the importance of customer SLA/KPIs and strive diligently to ensure these are met An awareness of escalation procedures and best practices is also very important. As a key More ❯

/DR, and manage Kubernetes clusters Utilize expertise in Kubernetes, Docker, and CRIO to manage application lifecycles, deployed clusters, and orchestration best practices Monitor SLA, services health, and key metrics, ensuring seamless integration with CI/CD pipelines Collaborate with Application Architects to identify suitable tools for performance, code quality More ❯