4 of 4 SLA Jobs in Cheltenham

exceptional service to both internal/external customers and stakeholders Pro‐actively monitor the 2nd line support ticket queue ensuring tickets are actioned within SLA Take ownership of the entire support process end-to-end and be the primary customer liaison for the issue Build excellent customer relationships and ensure ...

Commercial IT Field Engineer role based at Cheltenham HQ with regular travel across Southern England. You will deliver onsite hardware installations, scheduled visits, and remote/onsite support across multiple lines, ensuring high-quality service ...

technology across sites in the UK. Based in around Gloucestershire, you’ll travel to pubs and restaurants, resolve hardware and software faults, and ensure SLA standards are met. With 18 months in field-based engineering, you’ll manage calls, provide updates, and work with a team to deliver reliable hospitality ...

various sectors. The role combines office-based days in Cheltenham with remote work and some UK travel. You will manage 2nd line tickets, drive SLA adherence, and own the end-to-end support experience. Experience with VMware, Citrix, Exchange Online and Active Directory is required; a UK driving licence ...