3 of 3 SLA Jobs in Cheltenham

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a team of experienced Network More ❯

xix. Commitment to continued professional and personal development. 6. Communication and Work Relationships i. Associate Director of Income & Contracting, Deputy Heads of BI, BI Manager, Data Team Manager, Service Level Agreement Team Manager, Clinical Coding Manager, BI Data Quality Manager and their teams. ii. Finance & Performance Managers and their staff. iii. Divisional Triumvirates and associated General Managers. iv. Clinical Directors More ❯