Performance Insights & Reporting Manager (Digital Operations) - Contract Inside IR35
- Hiring Organisation
- Bodhi
- Location
- Chertsey, England, United Kingdom
metric definitions, calculation methodologies, aggregation rules, and data governance documentation. Drive consistency across markets and operational teams. Operational Performance Analysis Analyse delivery performance including SLA adherence, throughput, backlog trends, ticket ageing, and operational efficiency. Conduct root-cause analysis and identify performance improvement opportunities. Provide clear recommendations and risk assessments … market, digital, e-commerce, or operational delivery environments. Understanding of AI-enabled reporting, automation, and analytics solutions. Experience working with service operations, ticket management, SLA reporting, or governance frameworks. What Success Looks Like Trusted, accurate, and scalable performance reporting frameworks. Consistent KPI definitions and reporting standards across teams and markets. ...