15 of 15 SLA Jobs in Surrey

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

existing tenants. * Support incident response and troubleshoot connectivity and infrastructure problems in collaboration with IT contractor. * Identifying network performance escalating issues as needed. * Liaise with external maintainers to ensure SLA's according to contract are met for fault resolution and projects. * Manage the working relationship with maintainers to keep track of performance such as quarterly reviews and annual reports. * Participate More ❯

to laptops and desktops Troubleshooting desktop and system problems, diagnosing and solving hardware/software incidents/problems Incident management Provide exceptional service support to the business Work to SLA thresholds for incidents, requests and problems Desirable skills: Excellent communication skills and a strong communicator at all levels including at senior business level Has excellent attention to detail Remains calm More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired More ❯

Reporting into the Senior Technical Service Manager, you'll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical More ❯

Reporting into the Senior Technical Service Manager, you'll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical More ❯

Reporting into the Senior Technical Service Manager, you’ll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical More ❯

Reporting into the Senior Technical Service Manager, you’ll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical More ❯

training, 26-31 days holiday (+BH), local government pensionCoulsdon/Croydon, CR5 – some local travel required – own car preferred Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? We’re working with a forward-thinking, education-focused organisation whose mission More ❯

relationships across government and engineering teams. Especially those with a Navy Weapons experience What you’ll be doing: Taking end-to-end ownership of UK Government support cases, ensuring SLA/KPIs are consistently met or exceeded. Coordinating with multi-disciplinary technical teams, the MOD, and senior stakeholders to ensure swift, effective resolutions. Managing engineer service visits – from logistics to More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

Support, Help Desk, 2nd Line, AD, SCCM, Intune, JIRA (or other service desk support software), SLA's, ITIL. Permanent position only. You must be commutable to the Guildford area. Our client is looking to recruit 2 additional team members for its growing support team. Currently, the team support users across the UK at the 2nd line level. Experience of working … with SLA's and using service desk software is essential. Good technical skills around AD are essential, with some Intune or SCCM for updates and builds extremely beneficial. Excellent written and verbal interpersonal skills expected. ITIL, 3rd line support knowledge is a bonus. To start ASAP, the roles are 4 days a week in the offices near Guildford, Surrey. There More ❯

main point of contact for all design-related queries • Completion of regular design audits (processes, spreadsheets, reporting) Daily Management of Design Team • Allocate daily workloads to team members following SLA and priority order • Update relevant documents (daily workload trackers) & attend management meetings • Oversee design QCs to ensure high-quality outputs • Conduct monthly 1:1s to support staff development and process … senior management Management of Design Team KPIs • Track, monitor and report on team KPIs • Ensure monthly KPI targets are consistently met • Oversee delivery of websites within a 3 day SLA Project Management • Accurately track individual designers’ project work • Conduct regular follow-ups and check-ins to ensure timely project completion Main Point of Contact for Design • Escalate any issues raised More ❯

main point of contact for all design-related queries • Completion of regular design audits (processes, spreadsheets, reporting) Daily Management of Design Team • Allocate daily workloads to team members following SLA and priority order • Update relevant documents (daily workload trackers) & attend management meetings • Oversee design QCs to ensure high-quality outputs • Conduct monthly 1:1s to support staff development and process … senior management Management of Design Team KPIs • Track, monitor and report on team KPIs • Ensure monthly KPI targets are consistently met • Oversee delivery of websites within a 3 day SLA Project Management • Accurately track individual designers' project work • Conduct regular follow-ups and check-ins to ensure timely project completion Main Point of Contact for Design • Escalate any issues raised More ❯