12 of 12 SLA Jobs in Surrey

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

and a valid driving license to commute between customer sites (local travel) Minimum of 2 years 2nd line support experience in a multi customer SLA backed environment, such as an IT MSP. Technical Networking (IP, Switching, WiFi, DNS, DHCP, Cisco and/or UniFi) Windows Server (AD, GPO's Etc. More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy Deployed medical software to More ❯

AS IT Service Continuity Product Manager (ITSCPM) you will ensure Allianz can recover IT Systemsto agreed SLA's by mitigating the risk of crisis/disaster events to an acceptable level through planning and testing of IT service recovery. You will own and manage the integrity of ITSC services ensuring More ❯

satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely call resolution and achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Meet the Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager/ More ❯

/7 coverage for high priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to More ❯

Long service recognition and awards Working Hours: Monday to Friday 8am - 5pm Key Responsibilities: Oversee and manage all reactive maintenance requests in line with SLA requirements Act as the primary point of contact for client communications regarding service operations Manage internal processes for purchase order requests and service-related information More ❯

financial impact into consideration. Organising engineer attendance globally with the assistance of our global partners ensuring that they attend the site in the requested SLA time frames and provide satisfactory resolutions. Liaising with the Field Service Engineering team to dispatch resources locally and aligning SME remote support to be available More ❯

to changing business needs and follow management requests. Manage ticket queues and own assigned tickets. Contact users to schedule appointments, update tickets, and ensure SLA compliance. Prepare IT equipment for new starters and leavers, and install equipment at desks. Serve as the first point of contact and escalation for technical More ❯

process in improving future issue resolution. Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA's) and Key Performance Indicators (KPI's). NOC Engineer - Key requirements: Possess some relevant NOC Engineering experience or experience in a similar environment We More ❯

SC required Overview of role. · Onsite support is a client facing resolver group. The role involves working with the users face to face to fix hardware issues, or software issues where the service desk are unable to assist. · Working on More ❯