15 of 15 SLA Jobs in Surrey

Directory, DNS, DHCP, permissions and Group Policy Supporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra ID Network and server troubleshooting Working on SLA-based technical support calls Writing and updating user and system documentation Remote project work undertaken by the Helpdesk Attending client sites as required to complete ...

major and high-impact incidents. Provide technical direction to other 3rd Line engineers and help prioritise work based on customer impact, urgency and SLA risk. Review escalations from 1st and 2nd Line and make sure the right troubleshooting has been completed. Work with suppliers and internal specialists when an issue ...

overall workload in accordance with ADP’s Service Excellence standard and ensure timeliness and communications with clients are met based on client’s Service Level Agreement with ADP. Success and performance indicators are assessed through the following systems:Client SatisfactionEfficiency and ProductivityQuality & AccuracyFeedback from Clients, Leaders, and internal partners ...

teamsWhat are we looking for:Proven experience in Service Delivery Management (ITIL-aligned environment)Strong experience managing third-party suppliers and contractsDemonstrable experience in:SLA/KPI managementService reporting and governanceIncident and escalation managementStrong stakeholder management at operational and executive levelWhat we can offer you:Proven track record for career ...

Support: Act as an escalation point during handover periods to ensure out-of-hours emergencies are logged correctly in D365 . KPI & Performance Management SLA Compliance: Monitor the D365 live schedule board to guarantee engineers attend bookings within promised time windows. Monitor Metrics: Track response times, first-time-fix rates ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

doing Act as the first point of contact for Network Partner operational, system and support queries Resolve routine ticket requests in line with the SLA we have with our Network Partners and escalate complex issues to the appropriate team Monitor support requests, maintain accurate communication records and ensure actions ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

client confidence. Lead comprehensive operational and facility audits to identify process bottlenecks, proactively proposing service adjustments and continuous improvements to guarantee contract performance and SLA compliance. Requirements Skills and Experience: Bachelor's degree in Engineering, Information Technology, Business, Transport Systems, Asset Management or a related discipline. Minimum 10 years … within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans in an SLA‐driven environment. Experience with service management frameworks such as ITIL. Experience with enterprise service management, asset management or reporting tools such as Maximo, ServiceNow, Power ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

scale engineering environment. The platform processes over 32 million requests every day , operates across 5 global deployment nodes and runs against a 99.95% availability SLA . The challenge is not simply building new infrastructure. You will be helping evolve an established, business-critical SaaS platform where reliability, scalability and maintaining … evolve a large-scale, globally deployed SaaS platform • Build, operate and improve Azure Kubernetes environments • Ensure the platform continues to meet its 99.95% availability SLA • Improve scalability, resilience and operational reliability • Automate infrastructure and platform changes through Terraform • Improve deployment processes and reduce the risk of downtime • Troubleshoot platform, networking ...