Service Level Agreement (SLA) Jobs in Surrey

Woodrow Mercer are looking to recruit a 1st Line Service Desk Call Logger in Reading. You will be the first point of contact to customers, engineers and internal staff calling into a busy service desk. This is a permanent position and would suit someone looking to develop a career within an IT environment. Key responsibilities include: Service call logging. Providing basic telephone support to internal... more ▸

The 1st Line Engineer will be working in a help desk environment providing technical support to customers and recording any incidents and queries that come through whilst working to SLA's resolving customer issues in a timely manner... * Able to log customer issues (Ticketing systems) * Experience of supporting Microsoft server,... more ▸

PURPOSE OF THE ROLE. Office based in Leatherhead and subject to working to a shift pattern, the Service Centre First Line Engineer is an intrinsic part of the Service Centre and Support Services department whose primary responsibility is take receipt of all incoming support tickets, emails and phone calls from our Customers and begin a triage process in order to resolve them in a timely and... more ▸

2nd Line Support Engineer - Windows Server, Microsoft Office Suite 2013/2016, Skype for Business, Microsoft Teams, Active Directory, Office 365, Azure - Godalming, Surrey - £27,000 - £31,000 - 37.5 Hour Week - 9.00 - 17.30. Are you a High-Level First Line / Second Line Support Engineer / 2nd/3rd Line Service Desk Engineer / Technical Support Engineer that is looking to join an innovative, dynamic and fast-paced organisation?... more ▸

Telecoms Design Project Manager Location: Surrey Start date: ASAP Salary: £45,000 - £50,000 + Benefits Allied Resource are currently recruiting for a Design Manager to work for a fantastic Telecommunications company based in Surrey. Successful candidates will be responsible for the design of mobile telecoms sites for various key customers. This encompasses all stages from receiving instruction to attend MSV... more ▸

This successful and steadily growing Egham based IT Services company have an immediate need for a First Line Support Engineer. The successful candidate will be office based but may need to attend site on occasion and will be required to undertake all manner of support calls. The candidate should have a good working knowledge of MS Windows Desktops, MS Office 365 Admin, and general... more ▸

1st Line support/Service desk/ Helpdesk Agent required. An AMAZING opportunity has become available for an enthusiastic 1st line support engineer to join a dynamic and vibrant team based in Egham, Surrey. Due to growth and progression, a well-established Managed Service Provider (MSP) is now seeking a service desk analyst to join their business. As a 1st Line support engineer you will have most... more ▸

Our client in Godalming is looking for a Support Consultant. This role requires you to be proactive, professional and friendly - fixing issues, preventing it from happening again, making clients feel calm and confident in your ability, and making sure that the client feels well communicated with. On a day to day basis you will: Help our clients with any tech question... more ▸

KEY BUSINESS OBJECTIVES: Our Client is looking to further develop its Service Centre by expanding its Managed Services offering due to the additional client using Microsoft there is a need for a Microsoft Support engineer. The role will involve proactively monitoring Microsoft environments, aiding clients with support calls and resolving client issues. The environment will be desk-based out of Clients... more ▸

2nd Line | Active Directory | Team Lead | Hardware | Software | MSP | Infrastructure | Networks. I'm working with a small MSP in the Farnham area looking for a strong 2nd Line Support Engineer to join their rapidly expanding MSP team. The role is working closely with Tech Director to essentially take a 'Lead' role within the team of 2nd Line Support Engineers. Deliverables: Provide... more ▸

The Network and Incident Manager is responsible for driving service excellence across the incident and service request process by owning the end-to-end process and working with the resolver teams to ensure incidents are resolved within SLA, and that the customer is kept updated throughout. Due to the critical nature of the services we provide to our clients, it is imperative that... more ▸

Hours of work : 9am - 5.30pm Mon- Fri Place of work : Hersham Place Technology Park About Mobliciti. Mobliciti enables organisations to Procure, Connect, Secure and Manage mobile devices and Cloud services, powered by innovative technologies and delivered back as a fully managed service. Our expertise, focus and fully managed services have helped shape many Enterprise Mobility and Cloud... more ▸

Building the present, creating the future. We are seeking a ICT Service Desk Support Assistant to support the day to day operations of the BAM Nuttall ICT Service Desk in providing effective 1st line support. You will ensure timely response and resolution of customer incidents and service requests within the business agreed SLA’s, and maintain a high standard of customer... more ▸

2ND Line Support - Desktop Support Engineer sought by a large enterprise client. You will work as an escalation point from 1st line support and provide desktop support both deskside and remotely. Purpose of the role: This role sits within the desktop team that supports day to day operation of IT Services to internal staff. Duties: Ensure assigned call requests and... more ▸

Service Desk, Helpdesk, 1st Line Support, Windows OS, Active Directory, MS Office, ServiceNow, Service Now... We are looking for a Helpdesk/Service Desk Analyst who has experience supporting the Microsoft Suite of products including Active Directory, Windows OS and MS Office... Log call via call logging software (Assyst, ServiceNow) Ensure... more ▸