8 of 8 SLA Jobs in Surrey

Desk queues and respond promptly to calls and emails. Help develop quick-win solutions and SOPs for common issues. Review escalated tickets to ensure SLA compliance. Assist with general IT administration, including documentation and procurement. What We’re Looking For Previous experience in a customer-facing IT support role. Strong ...

where necessary escalated to a 2nd or 3rd line support team member. Working within a team to ensure all calls are responded to within SLA targets & requirements. Building and maintaining Desktops/Laptops (HP & Dell). Ensuring that support tickets are dealt with promptly and appropriately. Reasonable understanding ...

phone, email and service desk tools Log, investigate and resolve issues at first point of contact where possible Escalate incidents effectively while meeting SLA targets Support day-to-day IT admin, documentation and service improvements What we’re looking for Excellent communication skills and a confident, customer-focused approach Comfortable ...

description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, youll coordinate technical cases from ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

fully on site with a potential of hybrid. This role is responsible for managing the schedules and deployment of Field Service Engineers within an SLA-driven environment, ensuring high levels of service delivery, operational efficiency, and customer satisfaction. Key Responsibilities Manage engineer scheduling for reactive, planned, and quoted works Oversee ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

Job summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our ...