house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows more »
management Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary Review systems architecture and security, reviewing new technologies and recommending more »
Reigate, England, United Kingdom Hybrid / WFH Options
Opus Technology
Network Services Process orders and complex orders for customers and channel Partners Manage group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintain effective communication with all customers/suppliers and partners Be competent on all supplier portals and Communication processes Identify any errors more »
Chertsey, Surrey, South East, United Kingdom Hybrid / WFH Options
Crimson
Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. COINS (Finance, Commercial, Customer Services) Workday (Human Resources) Anaplan (Financial Cashflow) Overseeing regular interactions with standard application vendors to more »
as part of a wider team across the business. A 'can do' attitude and be able to work within the timescales set through the SLA's. The ability to design and provide solutions to a wide range of complex problems. A passion for the environment and being a force for more »
for repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and more »
Redhill, Surrey, United Kingdom Hybrid / WFH Options
In Technology Group
Be the first point of contact for client network issues. Working on first time fixes and escalating issue to senior engineers when required Meeting SLA'a Testing and troubleshooting Configuration and change requests for multi vendor routing and switch devices The candidate: Excellent communicator Experienced working in IT/Networking more »
Employment Type: Permanent
Salary: £20000 - £26000/annum Paid for Certs + More
Help Desk Analyst/Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings more »
Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages more »
Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »
