9 of 9 SLA Jobs in Surrey

support of the product stacks and their teams including service reviews and escalations. Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling. Lead the development of coordinated client transparent service and incident communications Ensure consistent, high-quality client communication for incidents, planned maintenance ...

requests are recorded and actioned. Carry out frequent reviews of the unassigned ticket queue, taking ownership of tickets, escalating urgent issues, and applying appropriate SLA categories. Handle all documentation and sensitive information confidentially and in line with data protection requirements. Create, update, and maintain knowledgebase articles to support end users ...

requests are recorded and actioned. Carry out frequent reviews of the unassigned ticket queue, taking ownership of tickets, escalating urgent issues, and applying appropriate SLA categories. Handle all documentation and sensitive information confidentially and in line with data protection requirements. Create, update, and maintain knowledge base articles to support ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

services remain secure, compliant, efficient, and cost-effective. Key Responsibilities IT & Cyber Security Manage the organisation's Managed Service Provider (MSP), including service reviews, SLA monitoring, and escalations. Oversee Cyber Essentials/Cyber Essentials Plus accreditation. Maintain IT assets, user access controls, backups, disaster recovery, and business continuity arrangements. Ensure ...

Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers to reactive service works Ensure emergency and critical system faults are prioritised effectively … proactive customer engagement Handle escalated service issues and high-profile customer concerns professionally Oversee accurate sales order processing and contract administration Ensure contract information, SLA details, asset data, and pricing are maintained accurately Own and manage KPIs including SLA adherence, retention, WIP, dispatch efficiency, and PPM completion Identify and implement ...