SLA Jobs in Surrey

21 of 21 SLA Jobs in Surrey

Application Support Specialist

Woking, England, United Kingdom
Hybrid / WFH Options
Pyramid Recruitment Ltd
fantastic opportunity to join a dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations to identify and resolve system More ❯
Posted:

Technical Services Success Manager

Leatherhead, England, United Kingdom
Hybrid / WFH Options
Bytes Software Services
business reviews (QBRs). Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing More ❯
Posted:

Desktop Team Leader - Yeovil

Camberley, Surrey, United Kingdom
DXC Technology Inc
flexible benefits including private medical cover, life insurance and flexible holiday. Responsibilities: Manage day to day operations. Ensure ServiceNow queues are monitored and responded to within OLA's and SLA's. Assign ad hoc tasks as needed. Ensure weekly/monthly tasks are carried out i.e. stock audits and time tracking Engage with and support internal and client facing and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Desktop Team Leader - Edinburgh

Camberley, Surrey, United Kingdom
DXC Technology Inc
flexible benefits including private medical cover, life insurance and flexible holiday. Responsibilities: Manage day to day operations. Ensure ServiceNow queues are monitored and responded to within OLA's and SLA's. Assign ad hoc tasks as needed. Ensure weekly/monthly tasks are carried out i.e. stock audits and time tracking Engage with and support internal and client facing and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Applications Specialist - CAD & Engineering Systems

Guildford, Surrey, England, United Kingdom
4Square Recruitment Ltd
Support & Monitoring Provide support for core business applications — particularly SharePoint Online, CAD, PDM & PLM systems . Monitor application health and performance using automated tools and alerts. Resolve incidents within SLA targets and maintain application configurations and security. Maintain and improve documentation, procedures, and SOPs. New Systems & Continuous Improvement Work closely with vendors and internal users to capture requirements and implement More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum
Posted:

First Line Technical Support Engineer Shift Patterns

Chertsey, Surrey, England, United Kingdom
Krome Technologies Ltd
or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc• Some experience using a Ticketing system/working to SLA’s will be advantageous• Great communication skills (in person and via telephone) - excellent written and spoken English is essential• Personable, with the ability to build rapport with multiple teams of More ❯
Employment Type: Full-Time
Salary: £21,000 - £30,000 per annum
Posted:

First Line Technical Support Engineer

Chertsey, Surrey, England, United Kingdom
Krome Technologies Ltd
an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA’s will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Field Service Specialist

Camberley, Surrey, United Kingdom
Hybrid / WFH Options
Jenoptik AG
they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress. Ensure that assets are registered on the system and that asset status is correctly reported within the service management system. Ensure … that faults are correctly recorded against assets. Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system. Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik. Compliance with company policies and procedures and follow More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Manager

Redhill, Surrey, England, United Kingdom
Shorterm Group
Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Technical Support Manager

Redhill, Surrey, United Kingdom
Shorterm Group
Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based More ❯
Employment Type: Permanent
Posted:

C# Software Engineer (Security Clearance)

Leatherhead, Surrey, South East
CGI
components including Microsoft Office, Adobe Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy medical software (including APIs) to align with modern standards. More ❯
Employment Type: Permanent
Posted:

Unit4 Support Agent

Reigate, Surrey, England, United Kingdom
Surrey County Council
systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) The teams will be delivering improvements and efficiencies through optimisation of our system by More ❯
Employment Type: Full-Time
Salary: £45,680 per annum
Posted:

IT Service Assurance Lead - SCADA

Horley, England, United Kingdom
TalentHawk
service events. Participate in 24/7 coverage for high priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to meet service level targets. Meet More ❯
Posted:

Technical Service Manager

Guildford, Surrey, UK
Rise Technical Recruitment Limited
communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯
Posted:

Technical Service Manager

Redhill, Surrey, South East, United Kingdom
Rise Technical Recruitment Limited
communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯
Employment Type: Permanent
Posted:

Marine Service Manager

Redhill, Surrey, South East, United Kingdom
Omega Resource Group
and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯
Employment Type: Permanent
Posted:

Marine Service Manager

Merstham, Surrey, United Kingdom
Omega Resource Group
and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Audio Visual Field Service Engineer

Egham, Surrey, England, United Kingdom
proAV Ltd
responsibility formaintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Helpdesk Administrator Required in Addlestone

Addlestone, Surrey, England, United Kingdom
Total Facilities Recruitment
all quotations and estimates - ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate Chasing and escalation within the regions all SLA & KPI breaches Co-ordination of Site Audits Co-ordinate monthly meetings and reviews generally PPM & Reactive Works Reporting Liaising with regional team over client requirements for scheduling ad-hoc works More ❯
Employment Type: Full-Time
Salary: £13.95 per hour
Posted:

Marine Service Manager

Redhill, Surrey, United Kingdom
Omega Resource Group
and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded click apply for full job details More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Department Coordinator - Super Organised! - Hybrid, £40k

Surrey, Reigate, United Kingdom
Hybrid / WFH Options
Langley James IT Recruitment
abilities: You can juggle multiple priorities with ease. Highly desirable skills that will set you apart: IT Operational Support Project & Risk Management Reporting and analytics (including Pivot Tables) KPI & SLA Administration IT Governance & Compliance IT Security If you're looking for a role where your organisational prowess genuinely makes a difference, we'd love to hear from you. More ❯
Employment Type: Permanent
Salary: £40000 - £42000/annum
Posted:
SLA
Surrey
10th Percentile
£32,200
25th Percentile
£35,500
Median
£43,000
75th Percentile
£43,000
90th Percentile
£51,700