3 of 3 SLA Jobs in Cornwall

with internal teams to ensure seamless service delivery and alignment with client expectations. Regularly communicate with stakeholders to keep them informed of service desk performance and initiatives. Achievement of SLA targets for response and resolution times. Report on high levels of client satisfaction and retention. Consistent delivery of accurate and timely weekly reports. Successful implementation of process improvements. Positive team … a service desk. Experience working in a customer focused environment. Knowledge of property management/facilities management or related industries is an advantage. Strong understanding of process improvement and SLA management. Excellent communication and stakeholder management skills. Experience managing dashboards and reporting tools. Excellent IT skills (Excel, Word, PowerPoint plus the ability to work with numerous ancillary management platforms). More ❯

Software Support Specialist William Martin Job Description About Us William Martin, part of the wider SRC division, is at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride More ❯

updated as needed to reflect current client and project status. Client & User Support Respond to a variety of general queries from clients and users within the Service Level Agreement (SLA). Answer calls to the administration support line promptly, ensuring that support is provided in a timely and effective manner. Act as the first point of contact for new system More ❯