1 of 1 SLA Jobs in Corsham

contracts ensuring services are scalable, compliant and aligned to organisational governance frameworks. Key Responsibilities: Accountable for Service Desk, Desktop and Mobile Support functions ensuring SLA adherence and high service quality Own Incident, Request, Change and Escalation processes Drive service improvement through trend analysis and post-incident reviews Lead the Change … such as Halo, ServiceNow, Remedy or Jira Service Management Experience integrating service requirements into supplier contracts Proven experience managing suppliers and stakeholders within complex SLA frameworks Deep understanding of Service Management within public cloud and hybrid hosting environments Familiarity with ISO 20000 and ISO 27001 standards Understanding of SIAM principles ...