IT Helpdesk Manager
Coulsdon, London, United Kingdom
The Portfolio Group
Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯
Employment Type: Permanent
Salary: £33000 - £38000/annum + Bonus
Posted: