2 of 2 SLA Jobs in Croydon

productivity within the team. Day-to-Day Responsibilities: Supervise the Service Desk, ensuring SLAs are met across all accounts, with each customer achieving their SLA monthly. Collaborate with the Senior Customer Services Manager and other key personnel to meet productivity requirements and manage overrun call sites. Provide accurate estimated times ...

operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems Maintain all critical building systems including UPS, generators ...