Service Level Agreement (SLA) Jobs in Durham

*Answer contacts promptly and professionally *Log/ Validate all contacts on the provided case/ call logging system. *Resolve customer queries using the relevant tools and systems *Manage end to end all contacts logged, providing regular updates to customers on ticket status. *Invoke Escalation Procedures within defined time frames *Work to achieve individual and team goals *To comply/ complete... more ▸

My client urgently requires Helpdesk Engineers to join a IT service support team for a Global IT Systems Integrator based in Peterlee. 3 Month contract Inside IR35 £12-£13 per hour Choice to be based in Peterlee Shift pattern: 7:00am - 3:00am with a 30-minute lunch 10:00am - 6:00pm with a 30-minute lunch *Answer contacts promptly and professionally *Log/ Validate all contacts on the provided case/ call logging system... more ▸

Helpdesk Manager - 1st Line Support. Location. : Durham/ Hybrid working. Salary: £25,000 - £33,000. Type: Permanent. A global IT team are looking for an experienced. Helpdesk Manager. to drive a culture of servcie excellence within the 1st Line Support team. You will be joining in an exciting period of technological transformation and will be at the fore front of the team's decision making and interactions. This... more ▸

Job Title. : IT Manager. Reports To & Cover: Finance and Administration Director. Purpose of the job: To support and manage all aspects of the IT environment ensuring continuity of the businesses activities at all times. Responsibilities and Duties: - Management of systems as appropriate ensuring that the IT & electronic communication infrastructure is available to all employees, outside of pre-planned system downtime, by the effective hands on management of IT equipment including... more ▸

We’re Atom… The bank that’s leading the fintech charge. We’re not like the rest. We’re true innovators, and we’re redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster and simpler. Based in Durham, we’re committed to bringing world-class career opportunities and developing... more ▸