3 of 3 SLA Jobs in Durham

software. Key Responsibilities for the Application Support Engineer: Provide direct application support and consult on software implementation. Manage service requests and support tickets within SLA timelines. Assist in software installations, upgrades, and telephony system integrations. Troubleshoot system errors and performance issues. Build and maintain strong customer relationships, offering advice and More ❯

on a 3-month contract. You’ll provide 2nd line technical support, ensuring all support incidents are logged, managed, and resolved in line with SLA agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls/incidents … with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with ISO 9001 and ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP More ❯

on a 3-month contract. You’ll provide 2nd line technical support, ensuring all support incidents are logged, managed, and resolved in line with SLA agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls/incidents … with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with ISO 9001 and ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP More ❯