3 of 3 SLA Jobs in the North East

printers) Support telephony/VOIP Escalate issues to senior technicians or third-party providers when required Maintain excellent customer service and SLA's. Skills & Experience At least 1–3 years’ experience in an IT Helpdesk/IT Support role Confident communicator across phone, email and face-to-face Good understanding ...

Procure-to-Pay (P2P) cycles Oversee Inventory management processes and Advanced Pricing configurations Lead Release Management activities ensuring smooth deployments and upgrades Provide SLA-based support and drive successful implementation projects independently Collaborate with clients in a front-facing role, ensuring requirements are met and expectations exceeded Utilize SQL queries ...

outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction ...