Hessle, North Humberside, North East, United Kingdom
Baltic Apprenticeships
using the internal ticketing system. Take customer calls, raise and update support tickets and ensure timely resolution. Liaise directly with users to understand and explain technical issues clearly. Maintain SLA compliance and ensure high levels of customer satisfaction. Contribute to documentation and internal knowledge sharing. Full training and support will be provided by your workplace mentor and from the Baltic More ❯
guided by KPI’s. Processing all relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work checks. Supporting wider projects More ❯
Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Office Angels
customers and Authorised Service Partners Conduct laboratory investigations in collaboration with R&D Support the global sales team with technical queries Own and maintain ASP support processes to meet SLA targets Create and maintain servicing support materials, including SOPs, videos, and training collateral Develop and deliver product training for internal and external stakeholders Provide feedback to marketing and communications based More ❯
Wallsend, Tyne and Wear, North East, United Kingdom
Baltic Apprenticeships
setup. Support IT projects with a focus on security and maintenance. Provide first-line support via phone, email, messaging, and remote tools. Log and escalate IT issues, helping meet SLA targets. Install and configure hardware (laptops, desktops, peripherals). Set up and support software including Microsoft 365 and bespoke apps. Perform updates and system upgrades using Microsoft Intune. Help resolve More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DXC Technology
and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required Skills & Technologies VMware vSphere, NSX-T/V, SRM vSAN, VCF, Tanzu Aria Suite … vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Basic & Preferred Qualifications Basic: Bachelors degree in a relevant field or equivalent combination of education and experience Typically More ❯
Hull, North Humberside, North East, United Kingdom
Ad Warrior
to date with Insurer/Client SLAs and understand the KPI's the repairers are to adhere as a Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track Total Loss Team when needed. … Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on More ❯
