14 of 14 SLA Jobs in East London

of delivering service improvement across technology products and operational processes. • Has experience of working with ITSM systems such as ServiceNow and understands priorities and SLA’s. • Has ability to collaborate effectively with other operational support teams to support the service. • Has strong documentation and technical writing skills. • Has excellent time More ❯

peripherals. Able to explain technical concepts and procedures to non-technical users. Able to organise own work, setting priorities, be proactive and meet agreed SLA’s and project timelines. Strengths in logical analysis, and an ability to think creatively to deliver solutions. Skills in adapting, multi-tasking and troubleshooting. Good More ❯

apps & new introductory apps. • Operating system support for Windows & IOS platforms. • Use ITSM Service Now tooling for all Incidents, User requests and Changes. Ensuring SLA’s are not breached and all administration tasks are within the accepted conduct and governance guidelines. • Project work within UK Client Services scope. • Moves – Surveys More ❯

understands IT infrastructure, ideally 12 months+ within an infrastructure role. Required Skills and Experience: Previous technical support experience, dealing with users and working to SLA’s Strong experience of Active Directory, Office365, Exchange and Windows Operating Systems Understanding of DNS, DHCP, Network Infrastructures is highly desirable. Knowledge of using call More ❯

technical documentation, including runbooks, fault handling procedures, and change logs. Adhere to and contribute to operational KPIs such as Mean Time to Restore (MTTR), SLA compliance, and incident response targets. Assist in the training and onboarding of new team members as required. About you Qualification in Telecommunications Engineering (or actively More ❯

/monthly service reviews Feed into Quarterly business reviews and attend reviews Liaison between client and consultants; monitoring all tickets regardless of assignment; Ensuring SLA's and quality standards are met and the product delivered in a timely manner Develop open and effective channels of communication with each client Coordinate More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

level 2 technicians or technical leads. Able to work on basic troubleshooting topics alone or with the assistance of your colleagues, working within the SLA targets. And in 1 year You will be capable and comfortable with working with most IT assets on site. Comfortable and familiar with the process More ❯

level 2 technicians or technical leads. Able to work on basic troubleshooting topics alone or with the assistance of your colleagues, working within the SLA targets. And in 1 year You will be capable and comfortable with working with most IT assets on site. Comfortable and familiar with the process More ❯

level 2 technicians or technical leads. Able to work on basic troubleshooting topics alone or with the assistance of your colleagues, working within the SLA targets. And in 1 year You will be capable and comfortable with working with most IT assets on site. Comfortable and familiar with the process More ❯

level 2 technicians or technical leads. Able to work on basic troubleshooting topics alone or with the assistance of your colleagues, working within the SLA targets. And in 1 year You will be capable and comfortable with working with most IT assets on site. Comfortable and familiar with the process More ❯

Facility PPM’s are carried out to schedule and also ensure completion of all reactive works requests ensuring closing and completion in line with SLA’s. Carrying out daily emergency callout tasks Completing logbooks and RAMS Able to apply a risk focused maintenance approach and operations of plant and systems More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/ More ❯