Engineer: Provide second and third line IT support. Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI's/SLA's are adhered to. Independently manage IT projects. Utilise Microsoft Defender for security monitoring. Manage Windows Servers, Intune, O365, and Azure infrastructure. Deploy Azure environments. Configure and maintain equipment. Experience … required for the Lead Service Desk Engineer: Experience within a managerial/lead IT support role, administering KPI's and SLA's. Experience across the Microsoft technology stack – Defender, Intune, M365, Windows servers ect. Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID ect.). Knowledge of the ITIL framework. Desirable: Experience with Dynamics 365 Business Central, and More ❯
Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯
network monitoring of alarms and traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures Taking immediate corrective action to More ❯
