2 of 2 SLA Jobs in Exeter

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

meet SLAs Deliver excellent customer service via phone and email to retailers and non-household customers Liaise with stakeholders to resolve issues and ensure SLA compliance Coordinate technician site visits for meter repairs, replacements, installations, testing, and related activities Update records for new water and sewerage connections (domestic ...