6 of 6 SLA Jobs in Exeter

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new … The successful candidate should be capable of working both on customer sites and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLA commitments. Participate in Service Review Meetings organized by SDMs when required. Take part in Duty Manager rotations and act as Incident Manager for P1 incidents. Manage the completion and publication More ❯

to various sites. You'll have the following responsibilities Provide technical troubleshooting knowledge to resolve 3rd line incidents within SLAs Provide technical installation knowledge to complete HIMACs requests within SLA Completion of Configuration Item change forms and supply with SLA to Configuration Manager Provide technical support/knowledge transfer to colleagues when required Ensure technical solutions are supportable within contractual … SLAs/KPIs and escalate service affecting issues to management in a timely fashion Any other duties required to meet the SLA/KPI and Business You'll have the following Technical Skill and Experience Proven experience in IT field engineering, desktop support, or a similar role. Strong knowledge of hardware troubleshooting for desktops, laptops, and peripherals. Familiarity with Windows More ❯

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

to tolerances Track Costs and the P&L of each Project (Local Authority) Present to Senior Stakeholders (internal and external) Delivery projects to plan and in adherence to contractual SLA Coordinate with cross-functional teams to ensure project objectives are met. Monitor project progress and make adjustments as necessary to ensure successful completion. Ensure data quality and integrity throughout the More ❯

resolved in a timely manner and that the customer is kept informed. Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining. Document required changes in line with Focus Groups Change Management process. Experience in a customer facing technical support role. In depth understanding of system, applications and network infrastructure – may More ❯