6 of 6 SLA Jobs in Farnborough

successful candidate may be requested to undergo DV Vetting. Fully support the ENOC Service Desk for all customers and accountabilities driving excellence in achieving SLA's & KPI's Logging details of a customer incident - providing basic triaging, ensuring that accurate and relevant information is obtained. Handing off incidents ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … operations management or programme management, including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … Understanding of vulnerability assessment and remediation processes. Familiarity with MOD security requirements, Classification Guides and defence standards. Knowledge of managed service delivery models and SLA management. Personal Attributes Exceptional leadership and team management capabilities. Outstanding customer engagement and communication skills. Strong decision-making under pressure, particularly in security incidents. Detail ...

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … Understanding of vulnerability assessment and remediation processes Familiarity with MOD security requirements, Classification Guides and defence standards Knowledge of managed service delivery models and SLA management Personal Attributes Exceptional leadership and team management capabilities Outstanding customer engagement and communication skills Strong decision-making under pressure, particularly in security incidents Detail ...

operational excellence, P&L accountability, and strategic stakeholder management. What you'll be doing Owning end-to-end delivery across assigned programmes, driving 100% SLA adherence on availability, response times and quality Managing operational P&L - forecasting, cost control and profitability against contract Acting as trusted advisor to senior … cleared personnel What you'll bring Active DV clearance Delivering complex, multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate ...

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … investigation and threat analysis.Knowledge of security event management, SIEM and log analysis.Understanding of vulnerability assessment and remediation processes.Knowledge of managed service delivery models and SLA management.Personal AttributesExceptional leadership and team management capabilities.Outstanding customer engagement and communication skills.Strong decision-making under pressure, particularly in security incidents.Detail-oriented with strong focus ...