2 of 2 SLA Jobs in Glamorgan

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...