2 of 2 SLA Jobs in Guildford

existing tenants. * Support incident response and troubleshoot connectivity and infrastructure problems in collaboration with IT contractor. * Identifying network performance escalating issues as needed. * Liaise with external maintainers to ensure SLA's according to contract are met for fault resolution and projects. * Manage the working relationship with maintainers to keep track of performance such as quarterly reviews and annual reports. * Participate More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best … service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract … ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date. To advise customers on licensing procedures and discuss purchasing options with them. Management of More ❯