Service Desk Team Lead
- Hiring Organisation
- Nextech
- Location
- Horsham, West Sussex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
tickets are effectively assigned, progressed, and resolved* Act as the first point of technical escalation for complex issues* Monitor team workloads, ticket quality, and SLA performance, intervening where needed* Support, coach, and develop engineers through regular feedback, reviews, and training plans* Identify service trends, recurring issues, and areas for improvement ...