2 of 2 SLA Jobs in Humberside

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

require, that are within your capability and status. Operational Oversight & KPI Delivery Maintain full oversight of team performance against KPIs, including productivity, quality, SLA adherence and customer outcomes. Oversee day-to-day operational performance across all your team, ensuring resources are realigned to respond to trends and demand. Manage staff … cost exposure are minimised through strong controls and adherence to process. Act as a first level escalation point for your team, ensuring FCA and SLA compliance. Quality, Audit & Compliance Monitor, audit and report on the team's performance. Set and monitor targets. Analyse audit outcomes, trends and root causes, ensuring ...