25 of 25 SLA Jobs in Yorkshire

of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally and with the trusts external providers. The post holder will also be expected More ❯

Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing More ❯

configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions More ❯

multiple sites Knowledge of Cisco, Palo Alto, F5, and Meraki systems Public cloud networking experience (AWS & Azure) Adherence to ITIL processes (change, incident management) SLA-focused with clear communication Knowledge and Experience: 3–5 years' experience in a 3rd line network technical support role CCNA certification (or proven hands-on More ❯

통해 Snowflake 고객과 파트너들에게 심층적인 분석과 안내를 제공하여 복잡한 문제의 기술적 해결책을 도출합니다. 고객 문제에 대한 기대를 넘어서기 위한 빠른 해결을 보장하기 위해 응답 SLA 및 에스컬레이션 프로세스를 준수합니다. 문제 해결 능력과 프로세스 지향적 태도를 보입니다. Snowflake 환경, 커넥터, 서드파티 파트너 소프트웨어 및 도구를 활용하여 문제를 조사합니다. 알려진 해결책을 내외부 More ❯

computer systems. Responsible for monitoring incoming requests from the IT Service Desk and resolution and escalation of issues in line with service level agreements (SLA's), liaising and working closely with colleagues within Digital, various divisional areas and with Information Asset Owners (IAO's) and external partners and suppliers as More ❯

undertaken and any resolution(s) found, contributing to the Solutions Database Maintain the customer service levels as offered in the enterprise Service Level Agreement (SLA) Assist with the configuration, administration and management of servers, operating systems, applications, networks (LAN and WAN) and telecommunications infrastructure Assist the IT Support Technicians in More ❯

vendors and suppliers involved in delivering IT services. Manage the Service Desk: Ensure that the IT service desk is high-quality and meets service level agreement Manage the change and the change manager to foster Manage the IT Service Delivery framework, adhering to ITIL best practices and organizational standards. Prepare More ❯

more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage More ❯

more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage More ❯

and trust with subscribers through open and interactive communication Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S Ensure any development requests are communicated with the tech team Provide top quality customer service The salary for this role is £24,000 to More ❯

agreed timescales and SLAs. Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets. To manage and maintain the schools ICT equipment including overseeing the general health of equipment and devices. Completing replacement hardware when required. Installation, configuration More ❯

the roadmap and strategy for your product area whilst working with stakeholders to prioritize initiatives and overall goals. Manage all key product metrics, maintain SLA's, monitor performance and report on product health. Define measures, KPIs, and success criteria to ensure appropriate monitoring and progress for product health. Establish and More ❯

are being met and disseminate information to relevant teams. Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. Managing risk, change and escalation as appropriate. Being a point of contact as an onboarding specialist providing excellent customer service and ability More ❯

in-house software Leading on presentations with clients, from presenting new services, solutions & products to overseeing review meetings discussing operational and commercial feedback and SLA's. Reporting on commercials to the Managing Director, to ensure clear data into the agency pipeline & managed accounts reporting. Requirements Desired skills and knowledge Demonstrable More ❯

role… Respond to customer cases by performing 2nd line support diagnostics, to resolve the fault and/or implement a workaround solution that meets SLA standards and customer needs, with occasional 1st Line support co-ordination duties. Ensure that all fault management systems are updated in a timely manner detailing More ❯

to continuously improve ways of working and contribute to team, department and divisional continuous improvement projects aimed to drive operational efficiency, deliver on KPIs, SLA’s, SLO’s & SLI’s financial targets and great member experience and outcome. Identify emerging trends and define strategies for adopting new technologies within the More ❯

this could be the role for you. The role/daily tasks include Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira) Ensuring SLA response times are adhered to SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls More ❯

this could be the role for you. The role/daily tasks include Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira) Ensuring SLA response times are adhered to SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls More ❯

operational working relationships with vendors to ensure that contractual commitments are delivered across IT, ensuring ownership of these amongst leadership in line with Corporate SLA commitments. Align department objectives and associated metrics with those of the business through working closely with the Procurement department, ensuring the vendor process is well More ❯

Penetration Testing and other services; Support the QA process to ensure high quality client reports are delivered in accordance with applicable Service Level Agreement (SLA); Any other appropriate job duties in line with the associated skill and experience of the post holder. Skills and experience required Proven industry experience in More ❯

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: Plan and execute in depth technical activity. Influencing the direction of activities/plans and providing technical insight and guidance to others. … use of monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean driving More ❯

Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in … portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for customer queries and More ❯

their complexity and updating key stakeholders. Ensure the IT Change Management process is adhered to and attend Change Approval Board (CAB) as required. Manage SLA adherence with internal IT squads and ensure service metric reports are regularly produced to demonstrate service delivery performance and to manage performance of key support … partners, undertaking service review meetings and reviewing their adherence to SLA's. Develop and maintain ongoing IT service improvement/enhancement plans, working collaboratively with IT squads and third parties to ensure recommended actions to resolve issues are followed through to completion in a timely manner and a roadmap of … activities is defined. Responsible for the design and delivery of specific service reports tailored to business areas for senior business stakeholders including performance against SLA's, issue trends, service improvement initiatives and relevant IT projects. Perform trend analysis on repeat issues and proactively work with other IT colleagues to reduce More ❯

customer service excellence. Attending customer and supplier meetings Service Level Management - prioritise and manage daily workstack; proactively managing and distributing tasks to achieve published SLA's and agreed targets Process and Documentation - Production/coordination of new processes and supporting documentation/workflows which will improve team performance and the … and identify new ones. Ability to train and enforce standards and processes throughout the department. An eye for detail preventing any tickets from breaching SLA's and the tenacity to ensure others adhere to processes. Good level of knowledge around current technology, customers and processes within Operations. Excellent written and More ❯