9 of 9 SLA Jobs in Yorkshire

raised by MPS colleagues for access to systems, resources and equipment. Ensure that work is completed in line with agreed quality guidelines and that SLA/KPI targets are met Effectively classify and prioritise incidents and escalate to Team Leader where appropriate. The Ideal Candidate We are looking for: Proven ...

accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. Support audits, governance, risk and compliance activities. Manage suppliers and ensure SLA performance and service reviews. Support IT projects including infrastructure delivery and stakeholder communication. Provide VIP/executive IT support (Board/SMT exposure desirable). ...

tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need ...

Troubleshooting network issues across a range of technologies Logging and managing faults with third-party providers Ensuring all tickets are progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex ...

Participate in rootcause analysis and resolution for major technical incidents. Provide senior oversight of Service Desk operations, incident/problem/change processes, and SLA delivery Lead on service reporting including KPIs, performance dashboards, and service reviews Develop and deliver roadmaps for integration and interoperability projects and team activities Identify ...

strengthening the security environment through hands-on security operations work and cross-team coordination. Objectives & Key Results The key objectives will be to: Maintain SLA compliance for incident detection, investigation, and response across all priority levels Own security incidents through to resolution, ensuring remediation actions are completed Operate and validate ...

wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will … stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware ...

Senior Field Engineer - Server, Networking and Storage Data Centre experience Leeds and the surrounding areas Full-time Permanent Up to £38,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...

trading floors. This role focusses on maintaining uptime, ensuring resilience of critical systems, and delivering rapid response to breakdowns in line with strict SLA requirements.You will play a key role in ensuring the electrical infrastructure and critical plant operate safely, efficiently, and without interruption. Key Responsibilities Respond to breakdown maintenance … requests within agreed SLA times Carry out planned preventative maintenance (PPM) and reactive works on electrical systems Diagnose and repair faults across power distribution, UPS, CPS, and cooling systems Perform repairs and maintenance on modular UPS systems Test and diagnose power quality issues, including harmonic distortion using on-site analysers. ...