24 of 24 SLA Jobs in Yorkshire

ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements (SLA'S) and Key Performance Indicators (KPI's) AREAS OFKNOWLEDGE AND EXPERTISE You will have: Awareness of infrastructure: Azure, Windows Server 2012+ ESX/VMware, Messaging (Exchange ...

Release Management processes, ensuring service levels are maintained. Monitor & Analyse: Track delivery and operational performance metrics, including deployment frequency, lead times, service health and SLA/KPI achievement. Support & Optimise: Monitor CI/CD pipeline health, deployment readiness and operational dashboards, escalating risks and issues where appropriate. Document & Govern: Maintain ...

production and office environments, balancing stability with continuous improvement. Key responsibilities Lead IT operations and service delivery: ITIL -aligned incident , problem , and change management , SLA performance, and operational reporting. Manage site infrastructure: Windows Server , Active Directory , Group Policy , Microsoft 365 , identity, endpoint management, patching and backup. Own connectivity and plant ...

manufacturing estate. Key responsibilities Lead IT service delivery across production and office environments: IT operations, ITIL processes, incident/problem/change management, and SLA performance. Manage site infrastructure: Windows Server, Active Directory, Group Policy, Microsoft 365, endpoint management and patching. Own network reliability and plant connectivity: LAN/ ...

Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk operations, ticket queues, escalations and resource management. Drive SLA compliance, KPIs, CSAT and overall service performance. Conduct 1:1s, performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage ...

SailPoint IdentityNow, including access requests, certification campaigns, reporting, workflows, and administration. Experience managing service mailboxes and prioritising workloads based on business impact and SLA requirements. Ability to investigate and resolve SailPoint IdentityNow incidents and access-related issues. Experience processing cloud engineering account requests and custom Azure group package requests. Familiarity ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier-led incidents are managed to Asda's standards. Change & Release Oversight ...

Executive Management team, and report trends in process maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards What You Will Have Please note, applicants must ...

Endpoint and AI SIEM SIEM/EDR/XDR platforms ITSM and ticketing platforms such as ServiceNow Incident triage and investigation Ticket prioritisation and SLA management MITRE ATT&CK Windows and Linux TCP/IP, DNS, VPN and SSL/TLS Detection and alert correlation Security automation/scripting concepts ...

scripts. What you’ll be doing Responsible for working in a 24x7 Cyber Security Operation Centre (SOC) environment. Responding to security events to SLA and following local operating procedures and play books. Communicating remediation advice to customers in a standardised, understandable and high quality manner. Handling and responding to reactive ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...

lead the day to day activities of the Desktop and Applications support team in line with recognised standards on a global basis, achieving agreed SLA’s and KPIs. Daily supervision of the Desktop and Applications support team, managing workload and tackling day to day problems as they arise ...

five years. What you’ll be doing Responsible for working in a Cyber Security Operation Centre (SOC) environment. Responding to security events to SLA and following local operating procedures and playbooks. Communicating remediation advice to customers in a standardized, understandable, and high‐quality manner. Escalation of high priority incidents involving ...

Shift Lead.The successful candidate will oversee daily security operations center shift activities,acting as the key escalation point for complex technical incidents while ensuring SLA compliance.Key responsibilities include conducting quality assurance reviews,providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities ...

Rapidly expanding business with offices in the centres of Leeds, Manchester, Birmingham and London. Our strategically located training centres have enabled us to become one of the UK’s leading IT and Digital Apprenticeship providers. ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

security principles is required. Accountabilities & Activities To provide 2 nd/3 rd line technical data infrastructure support, to meet, and endeavour to exceed, SLA requirements Participate in Project Work, as required, to deploy, support and manage the predominantly Cisco data environment. To support Firewalls, VPN, LAN and WAN Technologies ...

Senior Db2 Database Administrator to design, implement, and support database technology within a complex enterprise environment. The role will focus on service quality, SLA improvement, automation, security, high availability, and compliance with established policies and best practices. What you will do: Design and support database technology solutions in line with ...

seeking a SOC Shift Lead to oversee daily SOC shift activities and act as the primary escalation point for complex incidents. You will ensure SLA compliance, provide technical mentorship to analysts, and support threat hunting to improve service delivery. The role requires strong communication skills, experience in alert triage ...

using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skill … addition to those of Service Desk Engineer include: Action technically demanding, time sensitive, and VIP tickets. Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs. Assist with coaching and mentoring the Service Desk Engineers. Act as an escalation point for the Service ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of supp click apply for full job details ...

seeking a Senior Db2 Database Administrator to design, implement, and support database technology within a complex enterprise environment. The role focuses on service quality, SLA improvement, automation, security, high availability, and policy compliance. The position requires a hybrid work setup (3 days onsite per week, BPSS clearance) and will involve ...

restoring services, ensuring workarounds are documented, and conducting post‐incident reviews (PIRs). Ensuring incident response meets customer Service Level Agreements (SLAs) and documenting SLA compliance. Leading investigation activities for major incidents and defining problem tasks to reduce the risk of recurrence. Proactively identifying recurring issues and emerging trends … communication bridge between technical engineering teams, customer success, leadership, and customers with clear, concise internal and customer‐facing communications that manage expectations and support SLA commitments. Your Qualifications Experience : Proven commercial experience in Major Incident Management, Problem Management, and Relationship Management, or similar, plus practical experience working with ITIL principles ...

Job Description As a Service Desk Team Leader, you will be responsible for ensuring that Service Deskcalls are answered by the Service Deskteam in accordance with company policy for both response time and telephone manner. ...