14 of 14 SLA Jobs in Yorkshire

Work closely with 1st Line team to provide guidance, ensure smooth hand-over, maintain knowledge base and drive continuous improvement. Participate in change management, patching rollouts, service improvements and SLA/quality assurance. Provide expert support for telephony and VoIP systems, business mobile networks, intercoms and associated connectivity. Perform root-cause analysis for recurring incidents and implement corrective/preventative More ❯

have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging and closing tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud More ❯

you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee More ❯

will be doing Undertake day to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are More ❯

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies Support hardware lifecycle management, including imaging, asset tagging Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary Assist in the preparation for audits by maintaining accurate and up-to-date documentation Training Digital Support Technician Level 3 (A level) Apprenticeship Standard The More ❯

benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. Partnering with Product to More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements, delivering to the More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

self-service strategy Run quality assurance, coaching, and performance reviews Deliver data-driven insights and operational reporting About You: Proven experience leading multi-region support operations Strong understanding of SLA management, customer metrics, and service automation tools Confident in cross-functional collaboration and process improvement Thrives in a fast-paced, scaling business This is an exciting leadership role offering the More ❯

in South Sheffield, who is seeking an experienced 2nd Line Support Technician to join their growing technical team. This is an excellent opportunity for someone with solid MSP or SLA-based service desk experience to develop their career within a supportive and technically varied environment. Key Responsibilities: Provide 2nd line technical support to clients across a range of industries Manage … and resolve incidents and service requests within defined SLA targets Support and maintain Windows Server environments and virtual platforms (VMware) Administer and troubleshoot Active Directory, Group Policy, and Microsoft 365 Support Exchange Online, Conditional Access, and Multi-Factor Authentication (MFA) Configure and maintain networking infrastructure, including LAN, WAN, VPN and Wireless Manage and support SQL Server, ensuring performance and reliability … Configure and support firewalls (NAT, PAT, ACLs) and manage antivirus solutions Key Skills & Experience: Previous experience working for a Managed Service Provider or within an SLA-driven service desk environment Strong technical knowledge of: Windows Server and Microsoft 365 VMware/virtualised environments Networking – LAN, WAN, VPN and Wireless Active Directory and Exchange Online Firewalls – NAT, PAT, ACLs SQL Server More ❯

management and direction to the Service Desk team in pursuit of service excellence. Analyse the service desk systems and performance data ensuring the service and delivery meets or exceeds SLA for incident, problem, and change. Ensure the team are effective and adequately trained in investigating, identifying, diagnosing, and resolving Incidents related faults and escalating to 3rd parties where necessary. Monitor … of KPI's and reporting, identifying and coaching team members in attainment of performance. Own the creation and development of effective organisational procedures, policies, and practices to deliver against SLA and to industry best practices such as ITIL. Pursue and lead the effective identification, analysis, and escalation of problems - owning them through to resolution, reporting effectively to stakeholders. Ensure the … attainment of SLA in delivering effective request fulfilment. Ensure that staff are trained to meet the demands of service in the pursuit of operational excellence. Implement appropriate methods of feedback for customer and supplier satisfaction. Service Desk Manager - Leeds (Hybrid) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯