Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Nine Twenty Recruitment Ltd
environments. This role is ideal for someone with strong troubleshooting skills, proven MSP experience, and a proactive, customer-focused approach. Key Responsibilities Resolve incidents escalated from 1st Line within SLA targets. Support and administer telecoms platforms (Gamma Horizon, Giacom, SIP Trunk Call Manager). Manage telecoms tasks such as call diverts, number changes, and diagnostics. Liaise with third-party providers More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Anson Mccade
and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers and internal delivery teams. Financial and commercial awareness with experience managing costs and budgets. Track More ❯
and troubleshoot telecoms and data network equipment (SDH, PDH, Microwave, LAN/WAN/IP). Support first-line assurance activities on a 24/7 basis, adhering to SLA targets. Complete project documentation, monitor progress, and escalate risks as required. Recommend improvements and cost reductions while maintaining quality and safety standards. Requirements: Proven experience in telecom/network installation More ❯
