2 of 2 SLA Jobs in Lanarkshire

stakeholders you enhance our service offerings and productivity through consultancy and local adoption activities. Incident/Request Management: Support and manage the Incident/Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis Site Experience: You drive and enable standard workplace infrastructure,through global/local projects and deployments in collaboration with product More ❯

all reactive jobs via telephone and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. Generate purchase orders for materials and subcontractor requirements Plan … scheduled efficiently minimising travel time. Ensure all PPMs are completed within the appropriate timescales. Liaise with mobile engineers and Contract M anager to ensure efficient planning of work. Escalate SLA failures in advance to optimise opportunity to avoid failure. Administration tasks as required by the business. Skills and Experience Experience of working to strict SLAs & KPIs Excellent communication and interpersonal More ❯