5 of 5 SLA Jobs in Lanarkshire

SC clearance. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯

of ICT services within the Authority, with a focus on Microsoft 365 applications, SharePoint, and PowerPlatform tools. The role involves upholding the ICT Service Level Agreement, managing M365 applications, providing user support and training, and supporting decision-making processes. Additionally, the post holder will facilitate the Fire and Rescue Authority More ❯

accordingly Liaise with internal teams, contractors, and clients to ensure timely resolution of issues Produce daily, weekly, and monthly reports on job statuses and SLA performance Maintain accurate records of communications and job updates Assist with invoicing, compliance documentation, and other administrative tasks as required Requirements: Previous experience in a More ❯

involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends and More ❯

involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends and More ❯