5 of 5 SLA Jobs in Lanarkshire

user administration A logical thinker with excellent troubleshooting and problem-solving skills Proven experience supporting remote users Ability to prioritise multiple tickets within SLA targets A team player with a positive, proactive attitude willing to learn Ability to be flexible and work to changing priorities 1 st Line Analyst - Central ...

doing Perform onsite deskside support for Virgin Money colleagues in the Newcastle Gosforth Location Take ownership of incident tickets, and deliver good outcomes within SLA targets Provisioning hardware for new starters and to replace faulty equipment Represent the team in meetings, drive forward ways to improve the office working environment ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

Provide technical support for IT issues escalated from 1st Line, covering desktop, server, cloud, and telecoms environments. Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery. Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems. Carry … DHCP, VPNs) Microsoft 365 and Azure administration Telecoms platforms: Gamma, Giacom, SIP Trunk Call Manager Ability to manage and resolve tickets efficiently within SLA targets. Experience liaising with telecoms providers such as BT Openreach. Experience & Technical Skills 2+ years experience in IT support, with exposure to 2nd Line responsibilities. Windows ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...