2 of 2 SLA Jobs in Lancaster

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

system. You will be a self-starter and be able to manage your own workload but also work as a team member to meet SLA targets. Main duties of the job The IT Asset Officer is involved with the day to day activities relating to hardware and software asset management ...