Customer Support Analyst
- Hiring Organisation
- Eclipse IT Recruitment
- Location
- Leicester, City of Leicester, Leicestershire, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £42000/annum
identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively ...