Head of Customer Support (SAAS / ERP)
- Hiring Organisation
- Chapman Tate Associates
- Location
- Leicester, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £53,000 per annum
Context In ERP and SaaS, customer relationships are rarely simple. You’re balancing: Implementation timelines and resource constraints Change requests and scope evolution SLA performance and service credits Complex quotations tied to professional services Margin protection within delivery-led engagements Cross-functional coordination between sales, pre-sales, delivery and development … trust — not discounting or overpromising. What Success Looks Like High customer retention across ERP accounts Improved governance around quotations and scope control Strong SLA performance and customer satisfaction Increased recurring and services revenue driven through trusted relationships Clear ownership and accountability across the customer base This is a fully remote ...