Service Desk Analyst
- Hiring Organisation
- Leicestershire Partnership NHS Trust
- Location
- Leicester, LE5 4QF, United Kingdom
- Salary
- £28392.00 to £31157.00
summary Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass … Service endusers on the customer service desk. Answer, log and manage all calls, emails and faxes to the Service Desk. Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution. Maintain and contribute to the HIS knowledge base. Analyse and resolve complex IM&T queries, including ...