6 of 6 SLA Jobs in Maidstone

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either or with a one-hour lunch break. This role also ...

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either 08.00 - 17.00, 08.30 - 17.30 or 09.00 - 18.00with a one-hour ...

when required. Building strong relationships with teams across the business. Safe and effective scheduling of all direct and contractor field resources. Exceeding SLA targets. Experience and Qualifications: Good level PC skills is essential, experience of SAP, PoweOn and Netmap is advantageous. Good customer facing skills with the ability to manage ...