analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
Office (2010/365), Antivirus, Printers & Active Directory · Achieve both personal and team Golden KPIs targets such as customer satisfaction · Working in order of SLA and priority of tickets · System documentation Requirements · Great customer service skills · Positive and passionate about technology · Good problem solving skills · 1st Line level Experience with more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
teams To manage the operational function to maximise efficiency considering staff resource, expertise, and servicelevel requirements To proactively be involved in setting internal SLA’s and be accountable to the measures and their success Continually review processes and identify ways in which aspects of the service experience could be more »
documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed servicelevel agreements (SLA’s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on more »
internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Internal redecs and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
West Malling, Kent, South East, United Kingdom Hybrid / WFH Options
Woodgate & Clark
You'll have responsibility to create, check and manage our TPA bordereaux MI and provide reconciliation of payments, incoming funds in line with agreed SLA's. You'll also validate payment data on our claims software and issues payment letters in line with agreed SLA's along with producing credible … exceptional service levels to both internal and external customers. Team focused – working with colleagues throughout the business. Target focused – making sure KPI's and SLA's are met. The ability to work on own initiative and as part of a team. Excellent communication skills. A positive attitude and a proactive more »
for this role. Able to commute to Dartford office and work 3 days onsite. Ability to work under pressure and a team to meet SLA's and KPI Able to work in a team and independently. The role: Oversee the prioritization and assignment of internal support tickets for the applications … team, ensuring adherence to SLA priorities and allocation to appropriate internal or external resources. Take ownership of the starter, mover, and leaver process for business applications, including account creation, editing, disabling, and managing license requirements. Maintain awareness of the IT Applications business continuity plan and provide support to the team more »
