12 of 12 SLA Jobs in Kent

working with systems such as ticketing platforms, CRM tools, or workflow management systems Experience working to service levels, deadlines, or performance targets (for example SLA-based environments) Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and internal teams Excellent organisational skills with ...

consistent models for: Incident vs Request Priority frameworks Lifecycle management (including “Completed” vs “Closed”) Establish robust, executive-level reporting, including: Backlog and demand visibility SLA performance Trend and ageing analysis Improve demand capture and user processes, ensuring all work is recorded and measurable Design and deliver a structured service improvement ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

team member feels valued. Role & Responsibilities The role is primarily, but not limited to, the following activities: Providing exceptional customer service Working to client SLA's and team KPI's with support of Service Manager and Contracts Managers Working closely with the Service Manager to mentor and coach other team ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Ability to work towards KPI's and strict SLA's Ability to react to changing circumstances and work under pressure Good IT skills for Excel and Microsoft Word are essential The additional benefits with ...

highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Ability to work towards KPI's and strict SLA's Ability to react to changing circumstances and work under pressure Good IT skills for Excel and Microsoft Word are essential The additional benefits with ...

workshop operations, ensuring timely, high-quality repairs of all incoming devices. Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times. Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions. Implement and refine best practices ...

leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. You’ll play a key role in ensuring SLA performance, improving service quality, and developing a motivated and capable team. Key Responsibilities Service Desk Performance Monitor workflows, ticket queues, and dashboards to ensure SLA … Looking For Proven experience in a Service Desk/IT Support environment Previous experience managing or leading a team Strong understanding of SLA & KPI-driven environments Excellent communication and stakeholder management skills A proactive, organised, and process-driven approach Passion for delivering outstanding customer service What ...

leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. You’ll play a key role in ensuring SLA performance, improving service quality, and developing a motivated and capable team. Key Responsibilities Service Desk Performance Monitor workflows, ticket queues, and dashboards to ensure SLA … Looking For Proven experience in a Service Desk/IT Support environment Previous experience managing or leading a team Strong understanding of SLA & KPI-driven environments Excellent communication and stakeholder management skills A proactive, organised, and process-driven approach Passion for delivering outstanding customer service What ...

environments specific to your role. Act as a point of contact for all customer queries and escalations. Monitor calls to ensure all contractual SLA’s are met. Liaise with internal teams to ensure productivity to achieve said SLA’s. Develop good working relationships with internal teams. Escalate any concerns regarding ...