F&O or Dynamics AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯
to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯
to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯
maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯
Bromley, Kent, United Kingdom Hybrid / WFH Options
RM Education
to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯
Dartford, Kent, United Kingdom Hybrid / WFH Options
Electrosonic, Inc
you will be doing Service Delivery & Customer Experience Ensure consistent, high-quality delivery of managed and support services across all regions. Own and improve service performance metrics such as SLA compliance, uptime, issue resolution time, and client satisfaction. Develop a service culture focused on reliability, responsiveness, and continuous improvement. Work with leaders of other lines of business to develop consistent More ❯
looking for someone who already understands IT infrastructure, ideally 12 months+ within an infrastructure role. Required Skills and Experience: Previous technical support experience, dealing with users and working to SLA’s Strong experience of Active Directory, Office365, Exchange and Windows Operating Systems Understanding of DNS, DHCP, Network Infrastructures is highly desirable. Knowledge of using call logging systems, raising and closing More ❯
who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training. Full responsibility for leading projects through to completion, setting SLA s, ensuring they are met. Full responsibility for managing technology and other 3rd party partners. Have ownership of departmental budgets. Advanced Excel with some knowledge of SQL and PowerBI Solid More ❯
