Office (2010/365), Antivirus, Printers & Active Directory · Achieve both personal and team Golden KPIs targets such as customer satisfaction · Working in order of SLA and priority of tickets · System documentation Requirements · Great customer service skills · Positive and passionate about technology · Good problem solving skills · 1st Line level Experience with more »
Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with more »
meeting the company’s service levels. As the Service Desk Manager you will be: Leading a team and its response based on ticket priority, SLA and other operational factors. Assisting the Head of Support Services to coordinate the flow of tickets within your team Actively encouraging the engineers to work more »
lots more Rochester/Isle of Sheppey, ME1 (driver required due to occasional travel) Keywords: IT Support, 1st line, 2nd line, service desk, helpdesk, SLA, education, audio visual, AV, PC, desktop, hardware, software. My client is a well-established organisation, national education organisation. They can offer you outstanding career progression more »