Maidstone, Kent, United Kingdom Hybrid / WFH Options
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third party IT vendors, including: Communicating and managing any adaptions or developments that are required to meet changing business needs Monitor performance against agreed SLA`s and implement any actions necessary Liaise with Business Management team to identify potential areas of process improvement using available technology Assign and manage access More ❯
Sandwich, Kent, South East, United Kingdom Hybrid / WFH Options
CYBERFORT LIMITED
as suspected account compromise, unusual online activity, or potential malware infections. Ensure the effective logging, categorisation, prioritisation and escalation of all service requests within SLA Support the Service Desk Team to ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Ensure that all More ❯
alongside an experienced technicians, each IT servers cooling system will be upgraded, being mindful of and paying particular attention to the customer experience and SLA during the procedure. The successful candidates shall demonstrate a reliable and careful approach to the work whilst having no impact on customer experience. The intention More ❯
JOB DESCRIPTION Job Title: Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language More ❯
