Sunbury-on-thames, Middlesex, United Kingdom Hybrid / WFH Options
Kinlys Global Services
the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯
ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge articles to enhance support efficiency and self-service capabilities. More ❯
Sunbury-on-thames, Middlesex, United Kingdom Hybrid / WFH Options
Kinlys Global Services
financial impact into consideration. Organising engineer attendance globally with the assistance of our global partners ensuring that they attend the site in the requested SLA time frames and provide satisfactory resolutions. Liaising with the Field Service Engineering team to dispatch resources locally and aligning SME remote support to be available More ❯
