Service Desk Coordinator, Fixed Term
magor, monmouthshire, united kingdom
Indigo TG
within the remit of the role. Principal Accountabilities/Objectives: Answer and process customer fault calls in a professional, responsible and consistent manner. Conduct transactions accurately, which adhere to SLA measurements as per customer contracts. Log support calls from customers on the fault management system and pass to the relevant technical support resource and/or escalate appropriately, either internally … on the time commitments to ensure SLAs are met. Follow the defined GSD processes and procedures before escalating to the GSD Team Leaders in the event of a potential SLA failure. Carry out any further ad-hoc tasks requested by the Service Desk Manager or GSD Team Leader during day and night shifts. Other Key Responsibilities: Represent the Company and More ❯
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