2 of 2 SLA Jobs in North Lanarkshire

per day. This figure will fluctuate dependent on the number of incoming cases. Communicate with the customer in a warm, friendly and professional manner. Monitor the queue and the SLA response times taking cases before the SLA expires. Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where More ❯

per day. This figure will fluctuate dependent on the number of incoming cases. Communicate with the customer in a warm, friendly and professional manner. Monitor the queue and the SLA response times taking cases before the SLA expires. Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where More ❯