4 of 4 SLA Jobs in Northampton

issues from re-occurring. Provide occasional on-site support at customer sites to resolve incidents. Take responsibility and exceed company and customer OLA/SLA'sProvide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business units. Ensure customers ...

PaperCut or uniFLOW. Assist with integration into Microsoft 365 environments. Customer Service Build strong professional relationships with customers. Complete service calls within agreed SLA targets. Communicate clearly regarding faults, repairs and recommendations. Provide user guidance and basic training when required. Documentation Complete service reports accurately and promptly. Record all work ...

outcomes and remediation. Ensuring to deploy all client objectives and goals across the company. Managing the performance and activities of the business against client SLA’s. Creation of the best-in-class services industry within this sector. Competitor activity – understand who is doing what in the marketplace. New product needs ...

seasonal volumes. Driving operational excellence and continuous improvements to support the evolving business. Sourcing and managing consumable providers, continuous negotiation on costs. Setting SLA’s and tracking KPIs. Working with the Merchandise Planning team on forecasted volumes and shipping priorities. What will I need to thrive in this role? Demonstrated ...