Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite ServiceMore ❯
Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite ServiceMore ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom
Ashby Computers
Cutting-Edge Technology – Exposure to the latest IT tools and solutions Key Responsibilities of the Helpdesk Support Technician: Be the first point of contact for support queries within defined SLA parameters Support and manage IT operations for clients Monitor and maintain customer backup regimes, escalating issues as needed Carry out anti-virus updates, scans, and system security checks Assist with More ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom Hybrid / WFH Options
Ricoh
and efficient buying journey. Customer Onboarding & Engagement Promote TReS and ORP internally (sales, technical teams, Ricoh employees) and externally to maximise customer onboarding. Manage onboarding requests with a target SLA of <48 hours, capturing preferences and favourites for repeat purchases. Deliver live chat support to assist customers with product queries, account setup, and order completion. Sales Enablement & Product Strategy Use More ❯
