Northampton, Northamptonshire, East Midlands, United Kingdom
GXO Logistics
necessary redeploying colleagues quickly and efficiently. To understand customer ethos and operational priorities and be conversant with the targets contained within the contracts servicelevelagreement and key performance indicators. What you need to succeed at GXO: Experience in motivating and leading teams within a fast-moving logistics environment Strong More ❯
on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯
Practice - operating in line with company policies around access, security, safety and other operational areas as appropriate are followed Completing tickets promptly and within SLA (alerts/access requests/tasks/remote hands etc) What can we offer you? Private Medical Insurance or Company Paid Health Cash Plan Employee More ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom
Ricoh
management information and cost reporting for client(s). Cover for other roles and escalation point for customer to ensure service continuity and meet SLA’s. Responsible for compiling invoicing for Finance & recharge data to enable customer to cross-charge internally. Management and gate keeper for Ricoh Site Procedures Guides … at all levels. Successful track record working in a services environment. Sound business acumen with a good understanding of the service function and associated SLA’s. Finance for non-financial manager’s, to report on the contract’s financial results and profitability (desirable) Ability to produce high level presentations for More ❯
