2 of 2 SLA Jobs in Northamptonshire

latest innovations in security, productivity, and cloud infrastructure. Key Responsibilities Deliver professional, timely 2nd line support via phone, remote tools, and on-site visits, ensuring issues are resolved within SLA targets. Troubleshoot and resolve complex hardware, software, cloud, and networking issues, escalating where appropriate. Collaborate with 1st and 3rd line teams, vendors, and third parties to ensure seamless issue resolution More ❯

Find out more about Ricoh Today What you will be doing To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met. To provide outstanding customer service to our customers & build the relationship. Utilise dedicated technician resource to achieve SLA. Provide daily accurate updates to customer management via More ❯