7 of 7 SLA Jobs in Northamptonshire

requirements. Key Responsibilities Handle and resolve ITSM incidents and service requests related to security operations, ensuring they are properly tracked, prioritised, and closed within SLA Manage and respond to Microsoft Sentinel security incidents, including triage, analysis, escalation, and coordination with stakeholders Create, develop, and fine-tune Sentinel alerts, analytics rules More ❯

creation and delivery of continuous improvement initiatives to deliver efficiency, quality, and capacity improvements. Training relevant operational key holders in the execution of the SLA's and Bleckmann or Client Processes. Undertake other duties and responsibilities to the benefit of the site and the company. Profile: Agilities Change Mindset - You More ❯

necessary redeploying colleagues quickly and efficiently. To understand customer ethos and operational priorities and be conversant with the targets contained within the contracts service level agreement and key performance indicators. What you need to succeed at GXO: Experience in motivating and leading teams within a fast-moving logistics environment Strong More ❯

on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯

Practice - operating in line with company policies around access, security, safety and other operational areas as appropriate are followed Completing tickets promptly and within SLA (alerts/access requests/tasks/remote hands etc) What can we offer you? Private Medical Insurance or Company Paid Health Cash Plan Employee More ❯

SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯

management information and cost reporting for client(s). Cover for other roles and escalation point for customer to ensure service continuity and meet SLA’s. Responsible for compiling invoicing for Finance & recharge data to enable customer to cross-charge internally. Management and gate keeper for Ricoh Site Procedures Guides … at all levels. Successful track record working in a services environment. Sound business acumen with a good understanding of the service function and associated SLA’s. Finance for non-financial manager’s, to report on the contract’s financial results and profitability (desirable) Ability to produce high level presentations for More ❯