Digital Support Lead
Norwich, Norfolk, England, United Kingdom
Ascent Sourcing Ltd
users when appropriate to do so with computer skills and information security expertise. Lead, mentor, and develop a team of Support Analysts. Monitor and manage ticket queues to ensure SLA compliance and workload balance. Act as a technical escalation point Maintain accurate, real-time documentation and ticket updates. Conduct regular quality reviews, provide feedback, and track team KPIs. Drive continuous More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted: