Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
Leidos
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical More ❯
Peterborough, Cambridgeshire, UK Hybrid / WFH Options
The HBP Group
this role, some of the key areas you will be responsible for are: Responding to incoming phone calls and emails whilst maintaining our customer SLA’s Providing excellent customer service and technical clarity to our customer base. Maintaining records of customer interactions and changes. Ensuring tickets are resolved to a More ❯
Peterborough, England, United Kingdom Hybrid / WFH Options
The HBP Group
this role, some of the key areas you will be responsible for are: Responding to incoming phone calls and emails whilst maintaining our customer SLA’s Providing excellent customer service and technical clarity to our customer base. Maintaining records of customer interactions and changes. Ensuring tickets are resolved to a More ❯
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services More ❯
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the More ❯
of the end user customers. To develop initiatives and strategies for the delivery of high standards of customer support and services in line with SLA document and commitments. Key Responsibilities Deliver technical product support and training support for our clients network of dealers, service centres and end user customers. Focus … sales teams, field service team and workshops. Adhere to all policy and procedures and agreed business strategies, ensuring all company policy & procedures are followed (SLA, Warranty Policy, Health and Safety policy etc.). Responsible for warranty and registration, warranty training to dealers and internal staff. Ensure the smooth running of More ❯
