2 of 2 SLA Jobs in Redhill

to changing business needs and follow management requests. Manage ticket queues and own assigned tickets. Contact users to schedule appointments, update tickets, and ensure SLA compliance. Prepare IT equipment for new starters and leavers, and install equipment at desks. Serve as the first point of contact and escalation for technical More ❯

SC required Overview of role. · Onsite support is a client facing resolver group. The role involves working with the users face to face to fix hardware issues, or software issues where the service desk are unable to assist. · Working on More ❯