2 of 2 SLA Jobs in Renfrewshire

DETAILS We are looking for a MOD Strategic Service Coordinator to support high-priority client accounts, ensuring service performance stays on track and SLA and KPI targets are consistently met. This is a hands-on, onsite role where no two days look quite the same. You will be working closely … Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team Keeping a close eye on SLA and KPI performance for priority accounts Configuring, preparing, and dispatching printers and related equipment to multiple sites Using procurement routes via IT to support service ...

term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Experience, Behaviors and Competencies Proven experience of managing … situations through to resolution Must be able to liaise at a high level and be positive, decisive, driven and forward thinking Understand the recruiting SLA's and KPIs and experience in driving a team to achieve. Highly self-motivated and able to self-manage If you receive suspicious outreach claiming ...