3 of 3 SLA Jobs in the Scottish Borders

will engage with staff at all levels. You will also interact with the Digital Ops teams and serve as an escalation point to ensure SLA & KPI targets are met. Responsibilities include: Supervising staff Training Creating Procedures Additional Details: Hybrid Role - One day a week in the office Public sector benefits More ❯

the Digital Operations technical teams. They will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met. The postholder will have a genuine passion for customer service and technology and will be able to demonstrate excellent communication skills. They More ❯

with the Digital Ops teams. You will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met. Desirable Experience:- Supervising staff Training Creating documentation Creating Procedures Role:- Hybrid Role - One day a week in the office Permanent Role - £31.5 More ❯