We're Looking For Previous experience leading or mentoring a 1st Line or customer support team within an IT environment. A strong understanding of SLA/KPI management and performance analysis. Excellent problem-solving, communication, and interpersonal skills. Experience using helpdesk or ticketing systems. A proactive approach to continuous improvement More ❯
day-to-day performance of the technical support team, ensuring services are delivered efficiently and to the highest standard. You'll take ownership of SLA management, incident handling, and continuous service improvements, while also playing a key role in team development and customer satisfaction. Key Responsibilities Lead and coordinate the More ❯
support or IT service desk team. Strong communication and interpersonal skills, with a collaborative approach. Experience using helpdesk/ticketing systems and working within SLA/KPI frameworks. Ability to analyse data and implement service improvements. A calm and confident approach to handling escalations and resolving issues. Motivated by developing More ❯
