a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Stoke-on-Trent, Staffordshire, England, United Kingdom
OCC Computer Personnel
a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Stoke-on-Trent, Newcastle under Lyme, Staffordshire, United Kingdom
OCC Computer Personnel
a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
based on customer-specific challenges and threat landscapes. Collaborate on statements of work (SOWs) and influence product roadmaps. Service Delivery Assurance Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. Implement governance mechanisms and standardised methodologies. Act as the primary escalation point for complex engagements. Conduct regular client reviews to identify enhancement opportunities. Budget and Financial Management More ❯
Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication among team members Host workshops and maintain documentation Support More ❯
assist in the claims process for both insured and third party in order expedite settlement and minimise cost. Ensuring all work is carried out within agreed KPI's and SLA's and in accordance with our company values. What you'll bring: Proven experience in assessing damage to all types of motor vehicles, preferably in relation to Motor Vehicle Insurance More ❯
high level of presentation skills with the ability to adapt to all levels of audience Creation/knowledge of corporate data models and the warehouse Data Transfer Awareness of SLA and OLA management Ability to assume authority – to enable the influencing of higher tiers Strong negotiation skills Good communication skills More ❯
Audit and maintain assets, in conjunction with asset & lifecycle management plan. Drive innovation to ensure best practice in technical compliance disciplines. Ensure remedial activities are conducted in-line with SLA's where needed and continuous improvement is delivered. Manage all services and work closely with the account team to manage budget targets for Hard Services. Take up AP (Authorised Person More ❯
