7 of 7 SLA Jobs in Staffordshire

CaaS initiatives. Governance responsibilities Establish and lead governance structures for ongoing supplier performance management, including regular reviews and feedback mechanisms. Monitor and report on SLA adherence and KPIs, identifying areas for improvement and implementing corrective actions as needed. Foster strong partnerships with suppliers to ensure alignment with strategic objectives and More ❯

reliability. Oversee the full testing cycle for projects and daily sprints. Develop and execute test strategies, including performance, security, failure mode, operational readiness, and SLA testing. Conduct manual and automated testing, updating and maintaining regression packs. Collaborate with teams, analyze test results, document findings, and ensure compliance with industry standards. More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯

The Person: Field Service Engineer. Previous experience working on industrial/commercial 3D printing equipment. Full UK driving license. Field Service Engineer, Installation Engineer, SLA, OEM, 3D, Printing, Additive Manufacturing, Service, Repair, Maintain, Electrical, Mechanical, Electro-Mechanical, Fault Finding, Install, Installation, Engineering, Manufacturing, Manchester, Stockport, Birmingham, Bristol, London, Stoke-on More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package … What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building More ❯

call rota. What you'll do Taking ownership of the service that's being delivered Building and maintaining effective business relationships with customers Proactive SLA management to ensure we are meeting SLA and associated KPIs Collaborating and working with the business's senior stakeholders and sales executives on account management More ❯

to the infrastructure platforms. Adhere to best practices for infrastructure technologies. Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority. You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your More ❯