1 of 1 SLA Jobs in Staines

incidents during assigned shifts. Coordinate response efforts, communicate status updates, and ensure timely resolution in alignment with incident management protocols. Oversee Ticket Queues & SLA Compliance Monitor support queues to ensure appropriate prioritization and workload distribution. Assign tickets, track progress, and uphold SLA targets through proactive follow‐up and escalation when … stakeholders. ITIL & Service Management Expertise Applies ITIL principles to guide incident, problem, and change management. Understand service lifecycle stages and contributes to process consistency, SLA adherence, and continuous improvement. Proactive System Monitoring & Performance Awareness Anticipates potential disruptions by monitoring system health, analysing trends, and addressing anomalies before they elevate. Support ...