contact for technical assistance via phone/email Perform remote troubleshooting and guide users through problem-solving Follow up on tickets, ensuring resolution within SLA Own and update user problems, communicating progress promptly Escalate unresolved issues when necessary Record events and resolutions in logs Manage onsite installations, repairs, maintenance, and more »
HOLLINWOOD BUSINESS CENTER, ALBERT STREET, FAILSWORTH, England
FORESIGHT BUSINESS SOLUTIONS LIMITE
assess the requirements and respond to customers and the business within the agreed servicelevel targets To ensure that Operational LevelAgreement and ServiceLevelAgreement levels are always adhered to To prioritise workload and escalate high priority calls to the Service Desk Team Leader, Service Desk Manager or Head more »
system Taking ownership for the PPM schedule & Reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% Portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against more »
