2 SLA Jobs in Somerset

via the Building Management System and ensure critical alarms are passed to the relevant crew member/contractor and are attended within the Service Level Agreement Work flexibly as required to ensure that the overall team responds to, and pre-empts, changing demands and priorities, providing assistance, support, advice and more »

wider Ark IT team to provide excellent customer centric, proactive, and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Role Assess incoming incidents and prioritize work according to timescales and processes. Keep accurate and timely records within the … IT stock, warranties, and software licenses in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices. Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware. Training Firebrand more »