8 of 8 SLA Jobs in Somerset

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

delivery. Ensure the effective and efficient delivery of all managed services to clients. Monitor help desk tickets, escalation processes, and service requests to ensure SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuous improvement initiatives based on client feedback and service performance metrics. Customer Management More ❯

delivery. Ensure the effective and efficient delivery of all managed services to clients. Monitor help desk tickets, escalation processes, and service requests to ensure SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuous improvement initiatives based on client feedback and service performance metrics. Customer Management More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

vendor environment) Document changes and support BAU operations Liaise with internal IT teams and external suppliers Handle tickets from the call management system to SLA deadlines Travel between sites as required What You'll Need: Proven experience with enterprise-level network and telephony infrastructure Strong troubleshooting skills for voice/ More ❯

data flow across departments. Working with business stakeholders to align technology with operational goals. Managing third-party suppliers and software vendors, from procurement to SLA compliance. Driving application-related projects, balancing timelines, budgets and risk. Monitoring performance, leading improvement efforts and managing the applications roadmap. What You’ll Bring: Experience More ❯

that the Company is highly valued by our clients Ensure all items received by the team are processed within the relevant Service Level Agreement (SLA) and turnaround times Ensure that all breaches and complaints are resolved within the relevant turnaround times Interpret client instructions and issues arising, and then implement … ISA and Offshore Bond knowledge Excellent interpersonal and communication skills Ability to prioritise work and direct others to ensure work is completed within agreed SLA's Ability to work well under pressure, and to very tight deadlines A proactive and innovative approach to problem solving, including persuasion and influencing skills More ❯