2 of 2 SLA Jobs in Sunbury-on-Thames

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

financial impact into consideration. Organising engineer attendance globally with the assistance of our global partners ensuring that they attend the site in the requested SLA time frames and provide satisfactory resolutions. Liaising with the Field Service Engineering team to dispatch resources locally and aligning SME remote support to be available More ❯