Lead IT Support Engineer
- Hiring Organisation
- ITSS Recruitment
- Location
- Tamworth, Staffordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum Benefits
environments. Acting as the senior escalation point for complex issues and lead the support team of 5 in maintaining strong client relationships and meeting SLA commitments. Lead IT Support Engineer experience: * Lead a team of 5 IT Support Engineers, providing technical escalation support, coaching, and workload prioritisation. * Managed escalated tickets … maintain a high-performing team. * Ensured adherence to ITIL-based processes, including incident, problem, and change management. * Monitored team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions. * Delivered advanced IT line support across a wide range of client infrastructures, including Microsoft 365, Azure ...